Ratings based on 987 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive rating! We're glad you had a good experience with us. If there's anything specific you enjoyed about your stay or any areas where we can improve, please let us know. We value your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager
by A verified traveler from Vero Beach
Posted 9 May 2024
This Best Western is at the Vero Beach outlets and is a good hotel. Basic breakfast is good and coffee all day long. Vending machines take bank card, so that's good.
Comment from Hotel Management
11 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating and detailed feedback! We're delighted to hear that you had a great experience at our Best Western hotel. We're glad you enjoyed the basic breakfast and the convenience of coffee all day long. Your satisfaction is our priority, and we hope to welcome you back for another wonderful stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 7 May 2024
No shower curtain, few lights didn’t work, roaches when I walked in and initially turned on lights
Comment from Hotel Management
9 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the lack of a shower curtain, malfunctioning lights, and the presence of roaches is deeply concerning. Please rest assured that we take these matters seriously and will address them promptly with our maintenance and housekeeping teams to prevent recurrence. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 5 May 2024
👍
Comment from Hotel Management
6 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to see that you had a great experience during your stay. If there's anything specific you enjoyed or any areas where you believe we excelled, please let us know. We appreciate your review and hope to welcome you back again in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 19 Apr 2024
Check In was stressful. I never reached my security deposit back. No answer from hotel. BEWARE!! Will dispute.
Comment from Hotel Management
20 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the inconvenience you experienced during check-in and for any difficulty regarding your security deposit refund. Please reach out to our management team directly to address this matter promptly. We value your feedback and strive to ensure a positive experience for all our guests. Thank you for bringing this to our attention, and we hope to resolve this issue to your satisfaction.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Apr 2024
Enjoyed the west-facing side of hotel that looks onto nice trees. Quiet. Window in room opened wide which I love (but no screen). Comfortable armchair.
Looked like my room's smoke detector was missing.
Comment from Hotel Management
19 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating and detailed feedback! We're delighted to hear that you enjoyed the quiet and scenic view from your room. We apologize for any inconvenience caused by the missing smoke detector, and we'll address this promptly to ensure the safety of our guests. We're pleased to hear that you found the armchair comfortable and appreciated the ability to open the window wide, although we apologize for the lack of a screen. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
9 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your rating. We're glad to see that you had a positive experience overall. If there are any areas where we can improve and earn that extra star on your next visit, please let us know. Your feedback is valuable to us, and we hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Apr 2024
Price,location for the area we visited.Very helpful staff.
Comment from Hotel Management
17 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback and positive rating! We're glad to hear that you found our price and location suitable for your visit and that our staff were helpful during your stay. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Apr 2024
Only stayed one night but hotel perfectly adequate. Eateries close by. Staff very pleasent
Comment from Hotel Management
9 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel to be adequate for your stay and that you enjoyed the nearby eateries. We appreciate your kind words about our staff's pleasant service. If there are any specific areas where we can further improve and earn a higher rating next time, please feel free to share your suggestions with us. We value your input and hope to provide you with an even better experience during any future visits.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Mar 2024
The room is nice. The picture window has sheer drapes and took me a while to realize there was a wind down blind to cover it, LOL They just need to tell their guests about this feature.
Comment from Hotel Management
27 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We're glad to hear that you found the room nice and comfortable. Your feedback regarding the window blinds is valuable, and we appreciate your suggestion to inform guests about this feature. We will make sure to address this with our team to improve communication with our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager
