Ratings based on 601 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
I like that this property is close to the highway so my trip is easier, that they offer breakfast, that the room is clean and the bed is comfortable.
by A verified traveler
Posted 7 Jun 2024
Very clean and quiet
Comment from Hotel Management
7 Jun 2024 by James Elam - General Manager, Hotel Management
Sarah,I am so glad to hear about your experience at our hotel. I'm also glad to hear how you enjoyed our clean, modern amenities. When you are in Vandalia next, I hope you will come pay us another visit!
by A verified traveler
Posted 5 Jun 2024
Good Staff, room I had wasn’t in the best of shape.
Comment from Hotel Management
7 Jun 2024 by James Elam - General Manager, Hotel Management
Peter,I apologize with the issues you experienced with your room. I take my guest's satisfaction very seriously. I am happy to read, however, that our staff service was great. I hope you give us another chance to exceed your expectations next time you're in the Vandalia area.
by A verified traveler
Posted 5 Jun 2024
Very clean,
Comment from Hotel Management
7 Jun 2024 by James Elam - General Manager, Hotel Management
Colleen,Thanks for the awesome review. I am glad you enjoyed our clean, modern amenities. Next time you're in Vandalia, I hope you will visit us again.
by A verified traveler
Posted 4 Jun 2024
The room is very clean and the beds and shower are great. The shower, however, seemed “very” slippery so everyone needs to be careful there.
Staff:
Desk Clerk was unfriendly and not helpful. When I asked if we could have another room because the one assigned backed up to the elevator, he said “I don't know why you feel entitled to a room change when you used a third-party booking company-Expedia. When I told him I was an IHG 1 Rewards member he said, “then why did you use Expedia to save a few bucks”? Quite the attitude!
Hopefully I will speak with the General Manager in the morning about him. I won’t share the gentleman’s name here, but I know it, and hopefully he will receive additional customer service training.
Comment from Hotel Management
4 Jun 2024 by James Elam - General Manager, Hotel Management
James,I am very sorry about this interaction at the desk! Rest assured, I have coached each of my desk staff on the importance of providing the most exceptional customer service: each guest, each time. I apologize we failed in that regard to meet your expectations. I hope next time you're in Vandalia, you will give us another chance to exceed your expectations. Do not hesitate to contact me at the hotel should you like to discuss this further. I want to ensure all my guests have a pleasant stay with us. I am glad that you enjoyed overall our modern facilities and amenities. I welcome hosting you again in the future!
by A verified traveler
Posted 26 May 2024
There were a few things they need to improve upon. Only 2 towels in the bathroom and not even a plastic bag for laundry. Lighting is terrible in the room and breakfast was subpar. Absolutely not worth the money I paid!
Comment from Hotel Management
28 May 2024 by James Elam - General Manager , Hotel Management
Cheryl, I apologize our stay did not meet your expectations. We hope next time you're in Vandalia, you will stay with us again, and allow us to make up for where we were lacking!
by A verified traveler
Posted 19 May 2024
Good stay
Comment from Hotel Management
28 May 2024 by James Elam - General Manager , Hotel Management
Antony,I am so glad to hear that you enjoyed your recent stay with us. Please come see us again! It would be our pleasure to host you again.
by A verified traveler
Posted 16 May 2024
Very clean and staff was great
Comment from Hotel Management
17 May 2024 by James Elam - General Manager, Hotel Management
Scotty,Thank you so much for the positive feedback. I'm so glad you enjoyed our modern amenities and our exceptional staff! Please come see us again next time you're in Vandalia.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
4 Jun 2024 by James Elam - General Manager, Hotel Management
Nicholas,I am so glad you enjoyed your recent stay with us! I hope next time you're in Vandalia, you will stay with us again. It is our pleasure to host you.
by A verified traveler
Posted 8 May 2024
We had a great stay at this hotel. Thanks much!
Comment from Hotel Management
13 May 2024 by James Elam - General Manager , Hotel Management
Terri,I am so glad you enjoyed your stay here with us in Vandalia! Next time you are in the area, we hope you will stay with us again. It would be our pleasure to host you again!
