Ratings based on 1,072 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
The shared bathrooms was a different experience, but they were kept very clean & we never experienced a problem having access to a restroom. Not having an elevator is an inconvenience, but they are close to completing the installation of an elevator.
by A verified traveler
Posted 17 Jun 2024
Very nice
by A verified traveler
Posted 15 Jun 2024
Great place to stay before heading out on a cruise. Staff are very helpful and make great reccomendations
by A verified traveler
Posted 14 Jun 2024
Not accessible but very clean ans comfy
Comment from Hotel Management
15 Jun 2024 by Victorian Management , Hotel Management
Dear Nathalie, Thank you for your feedback following your recent stay at the Victorian Hotel. We appreciate your comments and are pleased to hear that you found our accommodations to be clean and comfortable. We apologize for any inconvenience caused by accessibility limitations during your visit. Please know that we are actively working to enhance our facilities to better accommodate all guests.Your feedback is invaluable to us as we strive to provide a welcoming and comfortable environment for everyone.We hope to have the opportunity to welcome you back for another enjoyable stay. Thank you once again for choosing to stay with us and for your valuable feedback.Sincerely, Victorian Management
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Victorian Management , Hotel Management
Dear Dennis, Thank you so much for your wonderful 5/5 rating! We are thrilled to hear that you had such an excellent experience at the Victorian Hotel.Providing top-notch service and ensuring our guests' comfort is our utmost priority, and we're delighted that you enjoyed your stay with us.We look forward to welcoming you back for another fantastic stay!Sincerely, Victorian Management
by A verified traveler
Posted 9 Jun 2024
Very nice folks. Interior has been renovated, with a new lobby project underway (no noise concerns). Good for cruise ship passengers.
Comment from Hotel Management
15 Jun 2024 by Victorian Management , Hotel Management
Dear Dwayne, Thank you for your wonderful review and for choosing to stay at the Victorian Hotel! We are thrilled to hear that you found our team to be very nice and enjoyed our recently renovated interior.It's great to know that you appreciated our ongoing efforts to enhance the guest experience. We take pride in providing a comfortable and welcoming environment for all our guests. We look forward to welcoming you back for another pleasant stay. If there’s anything more we can do to make your next visit even better, please don’t hesitate to let us know.Sincerely, Victorian Management
by A verified traveler
Posted 8 Jun 2024
Adorable rooms, very comfortable bed.
Comment from Hotel Management
15 Jun 2024 by Victorian Management , Hotel Management
Dear Leona, Thank you so much for your lovely review! We are thrilled to hear that you found our rooms adorable and enjoyed the comfort of our beds at the Victorian Hotel.Creating a cozy and inviting atmosphere is something we take great pride in, and we're delighted that you had a comfortable stay with us.We look forward to welcoming you back for another delightful experience.Sincerely, Victorian Management
by A verified traveler
Posted 3 Jun 2024
Great customer service
Comment from Hotel Management
15 Jun 2024 by Victorian Management , Hotel Management
Dear Jasmine,Thank you so much for your kind words and for choosing to stay at the Victorian Hotel! We are thrilled to hear that you had a great experience with our team. Providing exceptional service is at the heart of what we do, and we're delighted that our efforts made a positive impact on your stay. We look forward to welcoming you back for another wonderful stay. Sincerely, Victorian Management
by A verified traveler
Posted 3 Jun 2024
Quaint hotel and although the bathrooms are shared, it turned out to be fine. There are lots of stairs and the staff was kind enough to assist with the bags; the installation of an elevator is in progress. Would stay there again.
Comment from Hotel Management
15 Jun 2024 by Victorian Management , Hotel Management
Dear Liza, Thank you for your valuable feedback and for choosing to stay at the Victorian Hotel. We're delighted to hear that you appreciated our quaint atmosphere and the shared bathrooms.We understand that navigating stairs can be challenging, and we're grateful for your understanding as we work towards installing an elevator to enhance accessibility for our guests. Your patience and support mean a lot to us.We look forward to welcoming you back on your next visit. If there’s anything else we can do to make your future stays even more enjoyable, please don’t hesitate to let us know.Sincerely, Victorian Management
by A verified traveler from bokeelia
Posted 3 Jun 2024
needs elevator
Comment from Hotel Management
15 Jun 2024 by Victorian Management , Hotel Management
Dear Francisco, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the absence of an elevator during your stay at the Victorian Hotel.We understand that navigating stairs can be challenging, however, we are continuously exploring ways to enhance accessibility and convenience for all our guests and we are currently installing an elevator in the hotel which will soon open for guest use.Your feedback is invaluable to us, and we appreciate your patience and understanding. If you have any specific requests or would like to discuss your experience further, please do not hesitate to contact us directly.We hope that despite this issue, you were able to enjoy other aspects of your stay. Your comfort and satisfaction are our top priorities, and we are committed to making improvements wherever possible.Thank you once again for your feedback and for choosing to stay with us.Sincerely, Victorian Management
