Ratings based on 2,329 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
The property needs to upgrade its toilet papers
Comment from Hotel Management
28 May 2024 by Gary W., Hotel Management
Hi Clinton, Thank you very much for your recent stayed with us and taking your valuable time to share your stayed experience. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us and your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future.Sincerely, Gary W.
by A verified traveler
Posted 25 May 2024
Airport transportation
Comment from Hotel Management
27 May 2024 by Gary W., Hotel Management
Hi Kamal, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our airport shuttle bus service. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.
by A verified traveler
Posted 25 May 2024
Lobby and hallways were dirth and carpets very worn. More frequent vacuuming would help but carpet replacement is needed. Furniture in lobby was too dirty to sit on. A/C in room was very loud - could not sleep with it on - and window could not be opened. Aircraft and pool area noise were annoying too.
Comment from Hotel Management
27 May 2024 by Gary W., Hotel Management
Hi Donald, Thank you for taking the time to share the thoughts about your time at the Sandman Signature Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests.We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Gary W.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Gary W., Hotel Management
Hi Joycelyn, Thank you for taking the time to share the thoughts about your time at the Sandman Signature Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests.We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Gary W.
by A verified traveler
Posted 25 May 2024
Clean, easy to find. Close to things
Comment from Hotel Management
27 May 2024 by Gary W., Hotel Management
Hi Tarra, Thank you for taking a moment to share your experience at the Sandman Signature Vancouver Airport. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future. Yours sincerely, Gary W.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Gary W., Hotel Management
Hi Akalya, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Gary W., Hotel Management
Hi Amanpreet,Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.
by A verified traveler
Posted 23 May 2024
Clean, lots of pools and food options by the airport
Comment from Hotel Management
24 May 2024 by Gary W., Hotel Management
Hi Lynne, It gives me great pleasure reading your delightful experience in Sandman Signature Vancouver Airport and would like to thank you for wonderful feedback. We are pleased to know that you had a fantastic stay with us and are greatly appreciate your kind compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you in the near future.Sincerely, Gary W.
by A verified traveler
Posted 21 May 2024
The front desk staff was very helpful. The pool area was nicely done. The heated pool was appreciated with colder temperature. The room was relatively clean.
Comment from Hotel Management
23 May 2024 by Gary W., Hotel Management
Hi Marc, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
by A verified traveler
Posted 20 May 2024
I cancelled the booking through Expedia and they did not contact you and I have been charged one night price!
Comment from Hotel Management
22 May 2024 by Gary W., Hotel Management
Hi Ming, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.
