Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Good place to stay
Comment from Hotel Management
5 Jun 2024 by Byron, Hotel Management
Thank you for your rating! We hope to welcome you back in the future.
by A verified traveler
Posted 4 Jun 2024
No amenities
Comment from Hotel Management
4 Jun 2024 by Byron, Hotel Management
We want to express our apologies if your experience didn't fully meet your expectations. We understand your concerns and are working hard towards returning back to normal operations with available food services on-site. We hope to have the opportunity to welcome you back when our renovations are completed to provide you with a more exceptional stay in the future.
by A verified traveler
Posted 4 Jun 2024
Very clean room, staff was great and gave us our room extra early since we arrive from our cruise in the am. Only downside there is no onsite restaurant, or anything within walking distance with kids.
Comment from Hotel Management
4 Jun 2024 by Byron, Hotel Management
Thank you for your rating! We hope to welcome you back in the future.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Byron, Hotel Management
Thank you for your rating. If there's anything to make your next stay more enjoyable, please feel free to contact us.
by A verified traveler
Posted 3 Jun 2024
I had an extremely disappointing experience. When I booked my stay, there was no indication that the hotel was undergoing renovations. It was only after making a non-refundable reservation that I received an email informing me of the extensive renovations. Many facilities, including the restaurant, bar, and coffee shop, were closed, which was very inconvenient.
To make matters worse, upon checking into my room, I found it had not been cleaned properly. The bathtub and sink were full of hair, which was absolutely unacceptable.
I would not recommend staying at this hotel.
Comment from Hotel Management
4 Jun 2024 by Byron, Hotel Management
We want to express our apologies if your experience didn't fully meet your expectations. We understand your concerns and are working hard towards returning back to normal operations with available food services on-site. We hope to have the opportunity to welcome you back when our renovations are completed to provide you with a more exceptional stay in the future.
by A verified traveler
Posted 3 Jun 2024
Staff are great and really helpful
Comment from Hotel Management
4 Jun 2024 by Byron, Hotel Management
Thank you for your rating! We hope to welcome you back in the future.
by A verified traveler
Posted 2 Jun 2024
For the money it’s not very great value. No breakfast. Just coffee in the am. Small room.
Comment from Hotel Management
3 Jun 2024 by Anna, Hotel Management
Thank you for taking the time to share your feedback following your recent stay with us. We want to express our apologies if your experience didn't fully meet your expectations. We understand your concerns and are working hard towards returning back to normal operations with available food services on-site. We hope to have the opportunity to welcome you back when our renovations are completed to provide you with a more exceptional stay in the future.
by A verified traveler
Posted 2 Jun 2024
Beds were amazingly comfortable! Rooms super clean.
Comment from Hotel Management
2 Jun 2024 by Anna, Hotel Management
Thank you for taking the time to submit your review! We are happy to hear that you found the beds comfortable during your stay with us. We hope to welcome you back in the future.
by A verified traveler
Posted 29 May 2024
Most of what was advertised wasn't available for use or open. When we first got there they said it was due to renovations but you'll very quickly notice the workers on strike outside of the hotel. We took the time to speak with the strikers and found out that they were all fired so that the new owner could pocket more money. You could see those effects throughout the hotel as well. No restaurant, no pool, no garden, room service was severely limited and was brought up to you by the person working at the front desk. From the pictures I saw online to what we actually experienced, this place has become a lifeless shell of its former self
Comment from Hotel Management
30 May 2024 by Anna, Hotel Management
Hello Madelaine, we sincerely apologize for any inconvenience caused due to the labour dispute. We understand the impact this may have had on your experience, and we regret any disruption to our usual standards of service. Please be assured that we are actively working to resolve the labour situation and appreciate your patience during this challenging time.
by A verified traveler
Posted 28 May 2024
close to the airport, shopping, costco,and market
Comment from Hotel Management
28 May 2024 by Byron, Hotel Management
Thank you so much for your review! We hope to welcome you back in the future.
