Ratings based on 4,607 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Rooms were dated for the price I paid
by A verified traveler
Posted 16 May 2024
Pinnacle Hotel is very close to Canada Line transportation and to the cruise ships. Best location for both. Quiet clean hotel, comfortable beds.
by A verified traveler
Posted 16 May 2024
For the price paid this hotel was at best 2star......the staff Veronica at checkin was unprofessional, unpleasant, racist/discrimatory due to our color/ethnicity, rude and lacked customer service.Restaurant staff was very disgusting , unpleasant, racist/discrimatory, unprofessional and their customer service was the worst ive seen in all my travels and stays.It was very apparent we were not welcomed there and it blatantly showed.
by A verified traveler
Posted 16 May 2024
The bike and scooter rentals on site was amazing. What a great service! The staff were great, the Restaurant was excellent.
by A verified traveler
Posted 14 May 2024
Location is excellent
Comment from Hotel Management
15 May 2024 by Hotel Management , Hotel Management
Dear Neha, Thank you for your review! We are thrilled to hear you loved our location! It is definitely a highlight being situated in the heart of Coal Harbour. we look forward to welcoming you again soon! Kind Regards, Mackenzie, Front Office Manager
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Hotel Management , Hotel Management
Dear Ellie, Thank you for leaving us a review! We hope you have a wonderful stay with us and if there is anything we can do to make your stay exceptional please do let us know! Kind Regards, Mackenzie, Front Office Manager
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Hotel Management , Hotel Management
Dear Nathaniel, Thank you for taking the time to leave us a review! If there is anything we can do to make your stay more pleasent, please don't hesitate to reach out. Kind regards, Mackenzie, Front Office Manager
by A verified traveler
Posted 13 May 2024
It’s a great place to stay when leaving on a cruise. Other than the convenience, it’s really not worth the money you’re charged.
Comment from Hotel Management
14 May 2024 by Jane, Hotel Management
Dear Mark, Thank you for choosing our hotel for your pre-cruise stay and for taking the time to share your feedback. We're pleased to hear that you found our location convenient for your needs. However, we regret that your overall experience did not fully meet your expectations in terms of value. Your feedback is important to us, and we will use it to evaluate our pricing structure and ensure a more satisfying experience for our guests. We hope to have the opportunity to welcome you back and provide you with a more rewarding stay in the future.Warm regards, Jane Pham, Assistant Front Office Manager.
by A verified traveler
Posted 13 May 2024
Convenient location close to stanley park and to the water...pool seemed a little old and dingy, almost dirty, but everything else was great. Restaraunt was pricey so we didnt eat, but all in all no complaints, would stay again.
Comment from Hotel Management
14 May 2024 by Jane, Hotel Management
Dear Bryan, Thank you for your recent stay at our hotel and for sharing your experience with us. We're thrilled to hear that you enjoyed our convenient location. However, we apologize for any disappointment regarding the condition of our pool and we will address this issue promptly. We regret that you found our restaurant prices to be on the higher side, and we'll take your comments into consideration for future adjustments. We appreciate your understanding and hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards, Jane Pham, Assistant Front Office Manager.
by A verified traveler from Queen Creek
Posted 13 May 2024
Great location and staff was very friendly. Rooms are average, but good. I paid extra for a harbor view, but that view was minimal as it was partially blocked by other buildings.
Comment from Hotel Management
14 May 2024 by Jane, Hotel Management
Dear Jessica, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location convenient and our staff friendly. However, we sincerely apologize for any disappointment regarding the harbor view. We strive to provide the best possible experience for all our guests and regret that your expectations were not fully met on this occasion. Your comments are valuable to us, and it certainly helps us to further improve our services. We hope to have the opportunity to welcome you back and provide you with a more memorable experience.Warm regards, Jane Pham, Assistant Front Office Manager.
