Ratings based on 961 Verified Reviews
3.5 Room cleanliness
4.0 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Great location, easy uber ride into city. supermarket directly across the road.
Safe in room not available as key operated and hotel did not have key for it!!
Running a vaccuum under the bed would have been good.
Pub attached to hotel provided very good meals and service, especially the ribs, for a reasonable price.
by A verified traveler
Posted 16 Jun 2024
Got absolutely no sleep due to the excessively loud band in the bar downstairs. The whole hotel shook from the "music".
by A verified traveler
Posted 15 Jun 2024
The area is disgusting you cannot walk safely. There are no dining options except the one attached to hotel. The property is outdated and music was blaring from their restaurant. Walls shook. There is no elevator getting luggage up the stairs was miserable.
by A verified traveler
Posted 14 Jun 2024
.
Comment from Hotel Management
14 Jun 2024 by Guest Services, Hotel Management
Thank you I'm glad you had a great experience.
by A verified traveler
Posted 13 Jun 2024
Only stay here if you want a concert while sleeping. The music downstairs is so loud that it shakes the room and there is absolutely no effort to sound proof it. There is also hair and grime all over, especially in the bathrooms. Be aware that the area itself is not safely walkable do to the excessive homeless and drug activity.
Comment from Hotel Management
14 Jun 2024 by Guest Services, Hotel Management
Thank you for your feedback. We apologize for the noise and cleanliness issues you encountered and will address these concerns with our team.
by A verified traveler
Posted 12 Jun 2024
Food was poor, felt unsafe, room was clean, music was loud.
Comment from Hotel Management
12 Jun 2024 by Front desk, Hotel Management
Thank you for your feedback. We're sorry to hear about your experience and will address the issues with food and safety immediately. We're glad you found the room clean and will work on adjusting the music volume. Your comments help us improve
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Mia | Supervisor, Hotel Management
Dear [Reviewer's Name],Thank you for your feedback. We appreciate your input and are always looking for ways to improve. If you have any specific suggestions, we’d love to hear them.Best regards,
by A verified traveler
Posted 11 Jun 2024
Very noisy and not much access to dining
Comment from Hotel Management
11 Jun 2024 by Mia | Supervisor, Hotel Management
Thank you for your feedback. We apologize for the inconvenience caused by the noise and limited dining access. Your comments are important to us, and we will work on improving these aspects for a better experience.
by A verified traveler
Posted 11 Jun 2024
Staff member at front desk was very helpful and friendly. Convenient bus outside hotel. Only problem was that I was unable to individually adjust heating in room and was told to open a window (?).
Comment from Hotel Management
11 Jun 2024 by Mia | Supervisor, Hotel Management
Thank you for your feedback. We're glad our front desk staff and convenient location met your needs. We apologize for the inconvenience with the heating and will address this issue to improve your experience in the future.
by A verified traveler from Whitby
Posted 10 Jun 2024
This "Hotel" should be a 1* hotel
Located in a very bad area of the city with lots and lots of homeless / drugged people sometimes is very scary just to walk.
Rooms looks ok, but it was very noisy from the bar and also from the outside ventilation system.
Rooms facing north don't have a view either, since they look into the port administration area.
Clean but not enough with so old furniture.
Definitely is not the hotel I'll take in consideration again.
Comment from Hotel Management
11 Jun 2024 by Mia | Supervisor, Hotel Management
Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations. We take your concerns seriously and will work on improving the noise levels, furniture quality, and overall guest experience. We appreciate your comments on the cleanliness and will strive to enhance all aspects of our service.
