Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
staff should have more knowledge of the area to provide better information to the guests
Comment from Hotel Management
27 May 2024 by CT, Hotel Management
Thank you for taking the time to share your feedback. We genuinely appreciate all comments, whether positive or negative, as they help us improve our services. We're sorry to hear that your experience with us didn't meet your expectations.To better understand your concerns and address them effectively, we would greatly appreciate it if you could provide us with more details about your experience. Please feel free to reach out to us directly. We look forward to the opportunity to serve you better in the future.
by A verified traveler
Posted 26 May 2024
It’s too bad the hotel didn’t have any outdoor parking for a small truck by the hotel. It ended up we have to park far away. It’s such an inconvenient hotel.
Comment from Hotel Management
26 May 2024 by Allen, Hotel Management
Thank you for your feedback.
by A verified traveler from Bellevue
Posted 26 May 2024
The overall experience was very good. Clean, new, modern hotel. Food and light rail in walking distance. the customer service was generally good and pleasant to talk to. The only inconvenience is the garage. The parking space is a dedicated space, but the access to the space has to bo through public parking areas, and you may experience traffic jam. It can be a bit confusing as well. But once you figure out the best parking "route", you'll find no issue at all.
Comment from Hotel Management
26 May 2024 by Allen, Hotel Management
Thank you for your feedback and we hope to see you again very soon.
by A verified traveler
Posted 24 May 2024
Great stay for a work trip. Wish there were more breakfast options nearby, otherwise good!!
Comment from Hotel Management
24 May 2024 by CT., Hotel Management
Thanks for staying with us and we are glad to hear that you enjoyed your stay. Looking forward to seeing you again.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Allen, Hotel Management
Thank you!
by A verified traveler
Posted 21 May 2024
Old and small. Cleaning isn’t great, hairs all over the place from last tenant, towel has red stain. No complementary bottle water since day 2 probably because we bought our own water and left in the room. Parking is a nightmare as others mentioned. Don’t recommend.
Comment from Hotel Management
21 May 2024 by Allen, Hotel Management
Thank you for your feedback we will share this with our Director of Operations.
by A verified traveler
Posted 21 May 2024
Good
Comment from Hotel Management
23 May 2024 by Allen, Hotel Management
Thank you!
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by Allen, Hotel Management
Thank you!
by A verified traveler
Posted 12 May 2024
Not the hotel that we expected
Comment from Hotel Management
12 May 2024 by Allen, Hotel Management
I'm sorry to see that we did not meet your expectations. Can you tell me more?
by A verified traveler
Posted 11 May 2024
Just an average experience nothing fancy
Comment from Hotel Management
12 May 2024 by Allen, Hotel Management
I'm sorry to see we did not meet your expectations. Thank you for your feedback.
