Ratings based on 992 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Hilton Vancouver Downtown, Hotel Management
Dear Fabian,Thank you for your excellent 5-star rating! Your feedback means a lot to us. We are delighted to hear that you had a positive experience.Best Regards,VanessaHilton Vancouver Downtown Team
by A verified traveler
Posted 2 Jun 2024
Dated. Small rooms. Tight hallways. L o n g waits for elevators.
Comment from Hotel Management
5 Jun 2024 by Hilton Vancouver Downtown, Hotel Management
Dear Robert,We are sorry to hear that your recent stay did not meet your expectations. Your feedback about the dated facilities, small rooms, tight hallways, and long waits for elevators is truly valuable to us. Please rest assured that we take your comments seriously and will work diligently to improve in these areas.Best Regards,VanessaHilton Vancouver Downtown Team
by A verified traveler
Posted 1 Jun 2024
Very helpful staff and lovely swimming area!
Also love the big and well lit bathroom. The room was a little small but still great all in all.
Comment from Hotel Management
5 Jun 2024 by Hilton Vancouver Downtown, Hotel Management
Dear Mark,Thank you for sharing your positive experience with us. We are thrilled to hear that you found our staff helpful and enjoyed the lovely swimming area and well-lit bathroom. Your feedback on the room size is noted, and we will strive to make enhancements. We value your input and look forward to your next visit!Best Regards,VanessaHilton Vancouver Downtown Team
by A verified traveler
Posted 23 May 2024
Very happy with my stay. Took my family this time and they loved this hotel. Will be staying here more often
Comment from Hotel Management
31 May 2024 by Hilton Vancouver Downtown, Hotel Management
Dear Tina,Thank you for sharing your delightful experience with us. We are thrilled that you and your family enjoyed your stay. We look forward to welcoming you back soon!Best regards,Hilton Vancouver Downtown Team
by A verified traveler
Posted 22 May 2024
Location of this property is excellent. It was clean and friendly staff.
I think for a property like this with about 250 rooms, there should be more elevators for the guests. The average time of waiting for the lift was about 5 minutes!!
The sofa bed mattress was not comfortable.
by A verified traveler
Posted 13 May 2024
Excellent Location !
Wonderful customer service !
Spacious room , very clean and comfortable.
They thought about all the details .
Highly recommend it .
Comment from Hotel Management
13 May 2024 by Hilton Vancouver Downtown, Hotel Management
Dear Nizar,Thank you for sharing your delightful experience with us. We are thrilled to hear about your exceptional stay. Your feedback is truly valued, and we eagerly anticipate your next visit!Best regards,Hilton Vancouver Downtown Team
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
20 May 2024 by Hilton Vancouver Downtown, Hotel Management
Dear Gregory,We're thrilled you enjoyed your experience! Have an amazing day!Best regards,Hilton Vancouver Downtown Team
by A verified traveler
Posted 9 May 2024
Great downtown location
Comment from Hotel Management
10 May 2024 by Hilton Vancouver Downtown, Hotel Management
Dear Bart,Thank you for your feedback on our prime downtown location. We're delighted you chose to stay here. Feel free to share more with us anytime.Best regards,Hilton Vancouver Downtown Team
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
31 May 2024 by Hilton Vancouver Downtown, Hotel Management
Dear Zimo,Thank you for the 5-star rating! We appreciate your feedback.Best Regards,VanessaHilton Vancouver Downtown Team
by A verified traveler
Posted 4 May 2024
Great location, friendly staff. Parking cost too high
Comment from Hotel Management
6 May 2024 by Hilton Vancouver Downtown, Hotel Management
Dear Jaskarn,Thank you for sharing your experience. We appreciate your feedback on parking costs and are delighted you enjoyed our location and friendly staff. Your choice to stay with us means a lot!Best regards,Hilton Vancouver Downtown Team
