Ratings based on 254 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
This hotel is in the perfect location, you can pretty much walk anywhere in downtown from here or take a cheap uber. Lots of restaurants and bars around. The staff is all very friendly and helpful, they go above and beyond to fill any requests. The hotel and the rooms are newly renovated. I would definitely stay here again!
by A verified traveler
Posted 16 Jun 2024
Great hotel
by A verified traveler
Posted 15 Jun 2024
Stayed for the night, was comfortable, clean & convenient area. No complaints and the people staying were also friendly which was a bonus
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Carlos, Hotel Management
Dear Melanie,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Warm Regards,
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Carlos, Hotel Management
Dear Linda,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Warm Regards,
by A verified traveler
Posted 9 Jun 2024
No bellboy to assist luggage handling and housekeeping is on request…
Comment from Hotel Management
13 Jun 2024 by Carlos, Hotel Management
Dear Marina, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced regarding the absence of bellboy services and our housekeeping on request policy. We understand the importance of these amenities in ensuring a comfortable and hassle-free stay for our guests.Warm Regards,
by A verified traveler
Posted 7 Jun 2024
Close to port
Comment from Hotel Management
7 Jun 2024 by Carlos, Hotel Management
Dear Teresa S,Thank you for your great feedback regarding your stay and for the 5 out of 5 rating. We're thrilled to hear that you found our hotel to be conveniently located near the port. It's our pleasure to offer a convenient stay for travelers like yourself.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards,
by A verified traveler
Posted 6 Jun 2024
It was Ok
Comment from Hotel Management
7 Jun 2024 by Carlos, Hotel Management
Dear Amir,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Warm Regards,
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Carlos, Hotel Management
Dear Steve,Thank you for your great feedback regarding your stay and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards,
by A verified traveler
Posted 4 Jun 2024
The area seems to be under construction. The room is small.
Comment from Hotel Management
6 Jun 2024 by Carlos , Hotel Management
Dear Coy,We apologize for any inconvenience caused by the ongoing construction in the area and the size of the room. Your feedback is valuable, and we'll use it to improve our services. If there's anything else we can assist you with or if you have any further comments, please feel free to share. Thank you for choosing to stay with us.Warm Regards,
