Ratings based on 1,303 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Good
by A verified traveler
Posted 26 May 2024
Received email to upgrade our room to one with a view and a balcony. Ended up paying extra for a room overlooking a busy, noisy street with a balcony that was only as wide as a chair. Waste of money. Inconvenient parking area and access in and out of garage. Individuals working the breakfast room were extremely pleasant and helpful!
by A verified traveler
Posted 24 May 2024
Clean and good service. Close to coliseum
Comment from Hotel Management
25 May 2024 by Keo T - GSM - ATrium Inn Vancouver, Hotel Management
Dear Amy, It's great that you like our room and services. See you soon in another one. Thank you.
by A verified traveler
Posted 24 May 2024
Everything is acceptable except the noise.
Comment from Hotel Management
25 May 2024 by Keo T - GSM - ATrium Inn Vancouver, Hotel Management
Dear XIN, Thanks for giving the feedback to us and let us know about the noise from the street. At the front desk, you also can ask us to have the earplugs otherwise you can ask for a room move in quiet area if it' s available.
by A verified traveler
Posted 23 May 2024
I asked for a wheelchair accessible and told me that they gave a way my room and they can’t put me in any other room. And they have canceled my reservation.
That’s is so terrible and they asked me to call my booking and they will get me another hotel room for their mistakes. That’s a low ball, and not even sorry or even said hey guys sorry for this inconvenience… that’s so low….. that’s why some time business do not progress because the way they treat people in general
Comment from Hotel Management
23 May 2024 by Keo T- GSM- Atrium Inn Vancouver. , Hotel Management
Dear Alberto,We are sorry for the situation when you booked the room with us. Originally, the reservation was booked with different room type. You picked the one with no view and 2 queen beds. That is not accessible room and there was no comment from you that you need to have accessible room at all. In this case, if you booked with the accessible room, of course, we would have it for you. At checking in, we just know at that point you need accessible room. Our agent has informed you about the room and been flexible for you to cancel the reservation without penalty. Moreover, room was booked with third party, so you have to cancel through the third party too. We can't cancel it from our side. Even we cancel it, you still get charge from third party. And our agent was pretty clear with you about that. We are sorry that you didn't have good experience; however, to minimize the problem like this, in future, you always can give us a call to check if the room you book meet what you need. Thanks for your feedback.
by A verified traveler
Posted 23 May 2024
Newly renovated. Love the vinyl flooring, clean white walls and upgraded room furniture! Very comfortable bed! ☺️
Comment from Hotel Management
23 May 2024 by Keo T- GSM- Atrium Inn Vancouver. , Hotel Management
Dear Nadia, Thank you so much for the review. We are glad that you like our renovated room and have great experience with us. We hope to host you more every time you go to Vancouver. Thank you.
by A verified traveler
Posted 22 May 2024
Very accessible if you want to take a bus. What I don’t like is that I or we can hear the next room what they are doing. If I have teenagers with us in the room. I don’t like them hearing the next door having sex.
Comment from Hotel Management
22 May 2024 by Keo T- GSM- Atrium Inn Vancouver. , Hotel Management
Dear Daisy, Thanks for leaving us a positive review and it's great to know that you like our location. Additionally, we are so sorry for the noise from next door. You always can let our front desk know to assist you in this case. Anyway, thanks for let us know and see you in another trip.
by A verified traveler
Posted 22 May 2024
I like the service location of the hotel.
by A verified traveler
Posted 21 May 2024
It was really good
Comment from Hotel Management
22 May 2024 by Keo T- GSM- Atrium Inn Vancouver. , Hotel Management
Dear Kevin, We are glad that you enjoyed the stay. See you in another one.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by Keo T- GSM- Atrium Inn Vancouver. , Hotel Management
Dear Sridevi, Thank you for 5 star review. We hope to see you in another trip to Vancouver.
