Ratings based on 38 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
22 Jan 2024 by Hilton Urumqi, Hotel Management
Dear Hilton Guest,Greetings from Hilton Urumqi !Thank you for staying with us. We are very glad to know that our beautiful hotel and Team Members offered a high quality service to you, We are looking forward to welcome you and your family or friends back to our hotel in the not too distant future.Thank you again for your support and your comments provide great motivation to us.
by A verified traveler
Posted 15 Jun 2023
It is hard to get a Taxi.
Comment from Hotel Management
31 Jul 2023 by Kathleen, Hotel Management
Dear Hilton Guest,Warmer greetings from Hilton Urumqi!Thank you for staying in hotel and taking the time to share your experience with us, We are sincerely apologize for there had trouble to get a taxi during your stay. it's ture expecially during the peck time. Hotel's Conciage would like to help guest order a Taxi at any time. We hope that the next time you are in Urumqi you will consider staying with us again. Hilton Urumqi adjacent to the Xinjiang International Convention and Exhibition Center and located in the Hongguang Hill 4A level scenic spot, only 30 minutes from Urumqi International Airpot, we are looking forward to welcome you and your family or friends back to our hotel in the not too distant future.Yours sincerely,Marcom ManagerHilton Urumqi
by A verified traveler
Posted 11 Jan 2020
it was clean and the staff service was great. We extended our stay at Hilton as our flights were canceled and the staff at reception helped us to extend our stay. The information counter staff also provided excellent assistance when we enquired about the transportation around Urumqi. I would definitely choose to stay at Hilton for my next holiday trip!
Comment from Hotel Management
3 Jul 2020 by Kathleen, Hotel Management
Dear Hilton Guest,
Warmer greetings from Hilton Urumqi !
Thank you for staying in our hotel and taking the time to share your experience with us, We are very glad to know that our FO staff made your stay enjoyable, at the same time, We continue to cultivate excellence in the areas of services provided to our guests.
Thank you again for your support and comments. We look forward to welcoming you and your family back in the not too distant future.
by A verified traveler
Wonderful Hotel with great service
Posted 19 Nov 2019 on HotelsWonderful hotel with great service & most helpful staff.
Comment from Hotel Management
20 Nov 2019 by Kathleen, Hotel Management
Dear Hilton Guest,
Greetings from Hilton Urumqi !
Thank you for staying with us on your recent visit to Urumqi and for taking the time to share your staying experience with us. We are very glad to know that our room, service brought good experience to you.
Thank you again for your support and your comments provide great motivation to us.
by A verified traveler from London
Posted 7 Nov 2019
Shower was excellent. The hotel is in a very quiet area, next to a park, and felt a little isolated, being quite far from the city centre. Breakfast was prohibitively expensive.
Comment from Hotel Management
11 Nov 2019 by Kathleen, Hotel Management
Dear Hilton Guest,
Greetings from Hilton Urumqi !
Thank you for staying with us and for taking the time to share your staying experience. We are very glad to know that you like our beautiful hotel.
Hilton Urumqi adjacent to the Xinjiang International Convention and Exhibition Center and located in the Hongguang Hill 4A level scenic spot, only 30 minutes from Urumqi International Airpot, we are looking forward to welcom you and your family or friends back to our hotel in the not too distant future.
Thank you again for your support and your comments provide great motivation to us.
Yours sincerely
by A verified traveler
Posted 6 Nov 2019 on Hotels
by A verified traveler from Hong Kong
Posted 18 Oct 2019
Top notch!! Five stars in every way. Likely the best hotel in Urumqi.
The only drawback, if I am critical, is its location. It is a bit far away from the center of town, which is abt 10-11 km away.
Comment from Hotel Management
11 Nov 2019 by Kathleen, Hotel Management
Dear Hilton Guest,
Thank you for staying with us. We are very glad to know that you like our beautiful hotel.
Hilton Urumqi adjacent to the Xinjiang International Convention and Exhibition Center and located in the Hongguang Hill 4A level scenic spot, only 30 minutes from Urumqi International Airpot, only 23 minutes arrived Youhao business area.
We are looking forward to welcom you and your family or friends back to our hotel in the not too distant future.
Yours sincerely
by A verified traveler
Disappointed stay
Posted 9 Aug 2019 on HotelsA very disappointed stay. Did expect the level of service is so poor . Definitely not Hilton standard. Room not ready when check in . Poor customer service. Room too warm as temperatures is unable to set. Change 3 rooms even still the same and finally give up. Unable to sleep well.
It is only when I approach the duty manager I was properly attended to but the room definitely is not up to Hilton standard. For those who like to room to cool, I will suggest to stay here if you really need to and not in summer time!!
Comment from Hotel Management
9 Aug 2019 by Kathleen, Hotel Management
Thank you for staying with us on your recent visit to Urumqi and for taking the time to share your staying experience. We are very sorry for room temperature was not cool enough, problem has been resolved, we are looking forward your coming, your comments help us to do better.
by A verified traveler
Posted 24 Jul 2019
Comment from Hotel Management
11 Aug 2019 by Kathleen, Hotel Management
非常感谢您入住乌鲁木齐希尔顿酒店，并给予我们如此积极的评价！很高兴得知我们美丽的酒店和友善的服务人员给您带去一次满意的入住体验，“提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意。”是我们希尔顿酒店人共同的愿景和追求的目标，我们一直为此不懈努力着。希尔顿全体员工热情期待您与亲朋好友的再次光临！
by A verified traveler
Posted 18 Jun 2019 on Hotels
Comment from Hotel Management
20 Jun 2019 by Kathleen, Hotel Management
Thank you for staying with us on your visit to Urumqi We are very glad to know that our staff and service helped make your visit enjoyable! Your score provide great motivation to our colleague. We look forward to welcoming you and your family or friends back to our hotel in the not too distant future.
