Ratings based on 74 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
The hotel was built in 2019 so their facilities are all really new. Swimming in the infinity pool is definitely a must do. The breakfast buffet is simple, but definitely has sufficient variety
Comment from Hotel Management
28 May 2024 by The Westin Ubud, Hotel Management
Thank you for taking the time to leave a review! We're thrilled to hear you enjoyed our brand new facilities, especially the stunning infinity pool. We hope you had a chance to relax and take in the view!While we offer a more focused selection for breakfast, we're glad you found it sufficient. Is there anything specific you would have liked to see offered? We're always looking for ways to improve our guest experience.Thanks again for choosing our The Westin Ubud!
by A verified traveler
Posted 18 May 2024
Staff was truly remarkable, top notch service made us feel very comfortable. Facilities were very modern with a fantastic view. The food was amazing, with local and western options available. 10/10 experience 👌
Comment from Hotel Management
20 May 2024 by The Westin Ubud, Hotel Management
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. It's fantastic to know that our staff made you feel comfortable and provided top-notch service. We're also glad you appreciated our modern facilities, the fantastic view, and the diverse food options.Your feedback is truly appreciated, and we are delighted that you had a 10/10 experience. We look forward to welcoming you back to The Westin Resort & Spa Ubud, Bali, for another exceptional stay.
by A verified traveler
Posted 21 Apr 2024
The staff was wonderful and courteous. They were very concerned about my luggages rhat I didn't recevied for the remaining of my trip
Comment from Hotel Management
7 May 2024 by The Westin Ubud, Hotel Management
Thank you for your kind words about our staff's hospitality. We apologize for any inconvenience regarding your luggage and appreciate your patience and understanding. Your comfort and satisfaction are our top priorities, and we hope to welcome you back for a seamless experience in the future.
by A verified traveler
Posted 14 Apr 2024
Amazing staff
Comment from Hotel Management
22 Apr 2024 by The Westin Ubud, Hotel Management
We're so grateful you enjoyed your stay and especially appreciated our amazing staff! They work hard to provide exceptional service.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
9 Apr 2024 by The Westin Ubud, Hotel Management
We're incredibly grateful for your 5-star rating. We hope to see you again soon!
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
5 Apr 2024 by The Westin Ubud, Hotel Management
We are thrilled to hear you had a 5-star experience at our hotel! Thank you for taking the time to leave a review. We hope to welcome you back again soon.
by A verified traveler
Posted 17 Mar 2024
I live in Bali and came to Ubud for some days to stay. This was the most wonderful hotel ever! The staff was excellent. Rooms were Exceptional!! They provided you with everything. Not to mention the breakfast and food in the hotel restaurant were magnificent! The staff for breakfast was so attentive. I lost a hair tie and one of the staff began to look for it without me asking. I didn't even know he was doing this. I highly recommend staying here if you are in Ubud.
Comment from Hotel Management
18 Mar 2024 by The Westin Ubud, Hotel Management
hank you so much for taking the time to share this incredible review! We're absolutely thrilled to hear that your recent stay at The Westin Ubud was the most wonderful hotel experience ever.It truly makes our day to know that our staff exceeded your expectations with their excellent service and attentiveness. We take pride in providing guests with everything they need for a relaxing and enjoyable stay, and your kind words about the rooms, breakfast, and food at our restaurant are very much appreciated.The story about the staff member searching for your lost hair tie is especially heartwarming and exemplifies the genuine care our team has for our guests. We're so happy they were able to go the extra mile for you!We truly value your recommendation and hope to have the pleasure of welcoming you back to The Westin Ubud again soon.Warm regards,The Westin Ubud Team
by A verified traveler
Posted 17 Jan 2024
The Hotel staff, is one of the best we have ever encountered. They could not do enough for there clients.
Comment from Hotel Management
25 Jan 2024 by The Westin Ubud, Hotel Management
Dear Jacqueline,Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We are delighted to know that you will be coming back and we look forward to welcoming you back soon for another memorable experience.Warm regards,Management of The Westin Ubud
by A verified traveler
Posted 14 Jan 2024
We stayed for 2 nights on New Year’s eve 2023. The breakfast buffet at Tabia restaurant was amazing with many selections. Thank you to Ayunda and Chesa for their exceptional service.
Dewa Yudana, Food & Beverage Manager, deserves applause for listening to our honest feedback on the New Year’s eve buffet. He went above and beyond to make our stay pleasant, and even gave us a discount for the buffet. Hats off to Dewa Yudana!
I highly recommend staying at Westin Ubud! Their staff were professional and their services were top notch.👍
Comment from Hotel Management
15 Jan 2024 by Westin Ubud, Hotel Management
Dear Susana,Thank you so much for taking the time to share your review of your stay at The Westin Ubud. We truly appreciate your feedback and are thrilled you enjoyed your experience.
by A verified traveler
Posted 13 Jan 2024 on Wotif
We absolutely loved our stay in the Westin Ubud. This hotel is new, beautiful and peaceful. The pool was amazing and the view was gorgeous while sipping a cocktail. The family suite we stayed in was beautiful, big and clean. The Heavenly Spa is heavenly and the food is the best we have ever had at a hotel anywhere in the world. We loved every meal, the breakfast Buffett was amazing. The staff were helpful and lovely, although many did seem to be training, but that was not a problem at all. The kids club is small but clean and nice for a break and play for our kids with an attached small kids pool that was a nice touch. We would highly recommend to any young families looking for a quiet relaxing area where can chill or use as a base to adventure out on day trips if you like.
Comment from Hotel Management
15 Jan 2024 by Westin Ubud, Hotel Management
Dear [Guest Name],Thank you so much for your glowing review of The Westin Ubud! We're absolutely thrilled you enjoyed your stay with us and that everything from the stunning views and delicious food to the friendly staff and relaxing spa contributed to a truly unforgettable experience.Reading your words about the "gorgeous poolside cocktails" and the "heavenly" Heavenly Spa brings a smile to our faces. We take great pride in creating beautiful and serene spaces for our guests to unwind and reconnect with themselves, and hearing that we achieved that for you fills us with joy.We're also delighted you loved the spaciousness and cleanliness of your family suite and that the breakfast buffet exceeded your expectations. We strive to offer a diverse and delicious selection to fuel your adventures, and it's wonderful to know we succeeded.
