Ratings based on 594 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Originally the front desk placed us near refurbishment. After we asked them to assist with construction noise while taking a nap, they immediately upgraded us to an incredible suite. Excellent customer service!
by A verified traveler
Posted 6 May 2024
Disappointed. Property does not look like the pictures which includes the gym. My room has ants and gecko.
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 12 Mar 2024
Beautiful grounds, comfortable bed, nice to have tv, lots to see
by A verified traveler from Calgary
Posted 10 Mar 2024
I had a great stay at The Mansion. The room was clean, large and comfortable. The staff was pleasant and helpful. I would definitely book here again.
by A verified traveler
Posted 12 Feb 2024
A very big resort, beautiful. I was staying alone for 1 night and a group of male workers unlocked the door to my room. It was an accident and they probably thought it was unoccupied but still unacceptable and there is not other lock on the inside of the room.
by A verified traveler
Lovely resort in Ubud
Posted 10 Jan 2024 on HotelsAmazing retreat style resort in Ubud. Only a 10min walk to the centre of Ubud. Beautiful pool and surroundings. Second stay here and would stay again.
by A verified traveler
Posted 4 Oct 2023
Room was amazing. We had a walkout pool. The staffs service was phenomenal. very quiet, and clean. Highly recommend! upgrade to villa . .
by A verified traveler
Wait, don't stay during ongoing construction
Posted 11 Aug 2023 on HotelsI can’t recommend this hotel right now. It has so much potential but it feels as if it’s just reopened, the staff are trying to learn their jobs and most of the pools are under renovation.
It was difficult to find a common area to relax and enjoy the jungle like scenery, which is the highlight of the hotel, because there is so much renovation going on. The good news is I didn’t hear any of this noise in my room (#21).
Only one restaurant is open right now and the service is extremely slow. The included breakfast is ok, not many options to choose from and I found it odd no fruit is included my first few days but they did add half way through my 7 night stay.
There was a retreat going on during my stay, which is fine, but given 80-90% of the guests were part of the retreat it wasn’t a great place to meet people, as a solo traveler and felt deserted when they were in their sessions. When they were out of session they took over the place and weren't inviting to anyone not part of the retreat. I get it, I do retreats and you're bonding with those you're in the experience with, so this isn't a criticism just rather pointing out it would be helpful to know events going on at the property before deciding if its a good time to stay.
Finally, its pretty far from Ubud Centre & with traffic its 30-45 minutes one way
I really wanted to love this property, again it has so much potential, and once the work is done to bring it back to its glory, I’m open to giving it another chance.
by A verified traveler
Posted 1 Jul 2023
The hotel must have been incredible in its hay day!! We had a family room which was great, very clean. We had one large bedroom with a king bed and the second bedroom with 2 single beds. Big bathroom which was great, but had a shower that didn’t work and a leak in the roof. The bathroom did have a large bath shower combo so we used that. The grounds were massive, definitely in need of some TLC but still beautiful and tropical. The 6 pools were great to have. We used their free shuttle service to get to the main shopping area of Ubud and back to hotel. We would definitely stay here again!
