Ratings based on 577 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Just want to say, it was a great stay at this property, location was good. Spa was ok. Gym not so great.
Staff were great and very friendly. Housekeeping did a great job cleaning the villa.
Few negatives, mosquitoes were a problem, feel like burinh stucks or spray could be used when turn down service happens. (Had this in other hotels/villas similar) got bitten alot.
Breakfast is too big and not great. We eat out everyday. There is so much potential for this place just needs to tweek a few little things.
Other than that we enjoyed our stay, i would recommend the hotel. And would stay again if these things were implemented
Comment from Hotel Management
17 Apr 2024 by Tri , Hotel Management
Dear Like, Warmest greeting from The Lokha Ubud. We are glad to know that you felt the resort has some great features, such as good location, Housekeeping did a great job cleaning your villa and friendly staff. However, it's unfortunate that the facilities did not meet your expectation suck us Gym, breakfast as well as mosquitoes issue. We will do spraying it when we do turn down time. We are looking forward to welcoming you back. Kind regards, The Lokha Ubud
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Tri , Hotel Management
Dear Jeevan, Greeting from The Lokha Ubud. Thank you for sharing your feedback about your recent stay. We are looking forward to welcoming you back with better experience. Kind regards,The Lokha Ubud
by A verified traveler
Posted 12 Oct 2023
Nice hotel in a great location - if you’re after being in nature when close to busy Ubud. The hotel is getting a little old however this was no problem.
Comment from Hotel Management
16 Oct 2023 by The Lokha Ubud, Hotel Management
Dear Benjamin,Warmest greeting from The Lokha Ubud.We are glad to hear you had a good experience at the resort, despite you felt that the building showing some signs of age. Being in a natural setting near busy Ubud can be a nice contrast. We wish to have more opportunity to serve you again in the future and showing our improvement.Kind regards,The Lokha Ubud
by A verified traveler
Posted 11 Oct 2023
Beautiful resort. Away from the business of ubud, but was accessible to all the shops and restaurants either by 20 minute taxi ride or a 30-40 minute walk on the ridgewalk.
Comment from Hotel Management
6 Nov 2023 by The Lokha Ubud, Hotel Management
Dear Michael,Greeting from Ubud.Thank you for your comment. It's great to hear that you enjoyed your stay at the resort and found it to be a peaceful retreat away from the hustle and bustle of Ubud. It's also good to know that the resort is still accessible to the shops and restaurants in the area, either by a short taxi ride or a scenic walk on the ridgewalk. If you have any other feedback or suggestions, please don't hesitate to let us know. We hope to welcome you back to the resort in the future.Kind regards,The Lokha Ubud
by A verified traveler
Absolutely beautiful resort
Posted 11 Oct 2023 on HotelsAbsolutely beautiful resort! The room was spotless and the pool area was stunning and extremely peaceful.
The staff throughout the hotel could not have been more friendly and accommodating. It was the best service we had on the entire trip! Would definitely recommend!
Comment from Hotel Management
16 Oct 2023 by The Lokha Ubud, Hotel Management
Dear Bethan,Warmest greeting from The Lokha Ubud.We are glad to hear that you had a fantastic stay at the resort! It sounds like you had a wonderful experience with a clean room, a peaceful pool area, and friendly staff. Thanks for sharing your positive feedback, and we are sure others will find your recommendation helpful.We are looking forward to welcoming you back.Kind regards,The Lokha Ubud
by A verified traveler
Posted 24 Sep 2023
It was great! We loved it
Comment from Hotel Management
29 Sep 2023 by The Lokha Ubud, Hotel Management
Dear Carlos,Warmest greeting from The Lokha Ubud.Thank you for sharing your fantastic review about your recent stay with us. We are glad to know that you had a great time with us and that your stay was enjoyable. It sounds like you had a wonderful experience. We are looking forward to welcoming you back to the resort.Kind regards,The Lokha Ubud
by A verified traveler
Posted 23 Sep 2023 on Hotels
Great hotel and location
Good food
Rooms where clean and spacious
Friendly staff
Comment from Hotel Management
29 Sep 2023 by The Lokha Ubud, Hotel Management
Dear Michael,Greeting from The Lokha Ubud.Thank you for sharing your experience about your recent stay with us. We are glad that you had a great experience. It's always nice when everything from location to the food and staff exceeds your expectation. We are looking forward to welcoming you back to our resort.Kind regards,The Lokha Ubud
by A verified traveler
Posted 21 Sep 2023
The location was secluded, yet still within walking distance of shops. Scenery was nice and the people were nice.
Comment from Hotel Management
21 Sep 2023 by The Lokha Ubud, Hotel Management
Dear Paul,Greeting from The Lokha Ubud.Thank you for sharing your experience during the stay with us. We are glad to hear that your stay was great. It sounds like you found great spot with a nice balance of seclusion and convenience. Exploring such places can be quite enjoyable. We hope to serve you again.Looking forward to welcoming you back to the resort.Kind regards,The Lokha Ubud
by A verified traveler
Posted 17 Sep 2023 on Hotels
An amazing resort with beautiful gardens and surrounding areas. Staff very polite and friendly.
Comment from Hotel Management
21 Sep 2023 by The Lokha Ubud, Hotel Management
Dear Karlee,Sunny greeting from The Lokha Ubud.Thank you for sharing your experience about your recent stay with us. We are so happy to know that you had a fantastic stay. It sounds like you had a great experience at the resort with lovely garden and super friendly staff. We wish to serve you again in the future when you visit Bali.We are looking forrward to welcoming you back to the resort.Kind regards,The Lokha Ubud
by A verified traveler
Posted 9 Sep 2023
We shared feedback about this property, and the staff basically shared that they had received no complaints, meanwhile we shared pictures of dirty towels, dirty sheets, molded bath robes, etc. we selected this hotel because of how close it was to everything, but it turned out to be a nightmare. The resort is fairly old and it is not being taken care of properly. Rooms that aren’t being used, they are not throughougly cleaning them, maybe because they don’t think that anyone will check the sheets and bed. One of our couples LEFT, found a new property and met with us every day. We tried to get a refund to find a new property and were told “no complaints had been filed, even after sharing pictures”.
WOULD NOT RECOMMEND
SEPTEMBER 2023
Comment from Hotel Management
12 Sep 2023 by The Lokha Ubud, Hotel Management
Dear Romira,Greeting from Ubud.We are sorry to hear that you had experienced disappoinment during the stay. We are trying hard to always provide the best service and product to our customer, but unfortunately our effort did not meet your expectation. Your comment had been shared and further review will be done to ensure everything is running in the right way.Kind regards,The Lokha Ubud
