Ratings based on 88 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Feb 2024
The room we stayed in was the Saraswati Royal with great Balinese art deco and a lovely outdoor shower. Breakfasts were great next to the lotus pong in the temple. All the staff were super friendly and helpful. We had massages everyday while we were staying with them and they were great.
Comment from Hotel Management
15 Feb 2024 by I Wayan Sudiarta, Hotel Management
Dear Michael, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay in our Saraswati Royal room and appreciated the Balinese art deco and outdoor shower. It's fantastic to know that you found our breakfasts delightful, especially next to the lotus pond in the temple. Our team takes great pride in providing exceptional service, and we're delighted that you found them to be super friendly and helpful throughout your stay. We're also glad to hear that you indulged in our massages and found them to be great. We hope to have the pleasure of welcoming you back for another relaxing getaway soon!Warm RegardsI Wayan Sudiarta
by A verified traveler from Calabasas
Posted 15 Jan 2024
Comment from Hotel Management
27 Jan 2024 by I Wayan Sudiarta, Hotel Management
Dear Mashid,Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay at Puri Saraswati Dijiwa Ubud. It's our utmost pleasure to provide our guests with a memorable experience. We hope to welcome you back again soon for another fantastic stay!Warm RegardsI Wayan SudiartaResort ManagerPuri Saraswati Dijiwa Ubud
by A verified traveler
Posted 18 Nov 2023
Balinese Style Hotel under renovations. Requires disabled facilities & linen is old.
Comment from Hotel Management
4 Dec 2023 by I Wayan Sudiarta, Hotel Management
Dear Kim,Thank you for taking the time to share your feedback with us. We truly appreciate your input as it helps us in our ongoing efforts to enhance our guests' experiences.We understand your concerns regarding the ongoing renovations, and we sincerely apologize for any inconvenience caused. We are committed to providing a rejuvenating and comfortable stay for all our guests, including those with special needs. We are actively working on improving our disabled facilities to ensure they meet the highest standards of accessibility.Regarding the linen, we apologize for any disappointment you experienced. Please be assured that your comments have been shared with our housekeeping team, and we are taking steps to address and upgrade our linen to ensure a more pleasant stay for our guests.Your valuable insights guide us in making necessary improvements, and we hope to have the opportunity to welcome you back once our renovations are complete. If there's anything specific you would like to discuss further, please feel free to contact us directly at [your contact information].Thank you again for your feedback.Warm regards,I Wayan SudiartaResort ManagerPuri Saraswati Dijiwa Ubud
by A verified traveler
Posted 16 Nov 2023
I can’t say enough about my ENTIRE experience at this authentically Balinese property💗‼️ My mini sabbatical was the BEST I could have EVER have asked for😘!! The serenity and ambiance was an ABSOLUTE balm and rejuvenation for my soul🙏. And the staff . . . they were such authentic and beautiful souls! They treated me like family, and made sure this Solo female felt safe at all times. Special shout out to my Balenese “sister”, Puspa who took special care of me. Hope I see you once again, Puspa👋🥰. It goes without saying, I highly recommend Puri Saraswati Dijiwa Ubud💗‼️.
Comment from Hotel Management
19 Nov 2023 by I Wayan Sudiarta, Hotel Management
Dear Ibu Debra,Thank you so much for taking the time to share your heartfelt experience at Puri Saraswati Dijiwa Ubud! We are genuinely delighted to hear that your mini-sabbatical with us was the BEST you could have ever asked for.It warms our hearts to know that the authentically Balinese ambiance provided the serenity and rejuvenation your soul needed. Our dedicated staff takes immense pride in ensuring a welcoming and familial atmosphere, and we are thrilled that you felt safe and cared for as a solo female traveler.A special shout-out to your Balinese "sister," Puspa! We will make sure to pass on your kind words to her. We hope that your paths cross again, creating more cherished moments together.Your high recommendation means the world to us. We look forward to welcoming you back to Puri Saraswati Dijiwa Ubud for another memorable experience.Warm regards,I Wayan SudiartaResort Manager Puri Saraswati Dijiwa Ubud
by A verified traveler
Posted 29 Oct 2023
Lovely
Comment from Hotel Management
31 Oct 2023 by Ananta , Hotel Management
Dear Mrs Sarah,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you found our facilities, staff, and cleanliness to be to your liking. At our hotel, we are committed to providing our guests with the best possible experience, and it is feedback like yours that helps us to continue to improve our services.We are grateful for your positive review, and we will be sure to share your kind words with our team. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit.Thank you again for choosing our hotel, and we hope to see you soon.Best regards,Puri Saraswati Dijiwa Ubud
by A verified traveler
Posted 26 Oct 2023
Beautiful ambience, and staff so helpful despite working in a construction zone.
Comment from Hotel Management
27 Oct 2023 by I Wayan Sudiarta, Hotel Management
Dear Valued guest,Thank you for your kind words! We're delighted to hear that you enjoyed our beautiful ambiance. Our dedicated staff always strives to provide excellent service, even in challenging circumstances like a construction zone. We appreciate your understanding and support. We look forward to welcoming you back soon for another enjoyable experience!Best regardsI Wayan Sudiarta Manager Resort Puri Saraswati Dijiwa Ubud
by A verified traveler
A very unique and beautiful property
Posted 14 Aug 2023 on HotelsThis is a beautiful property in a unique location. The rooms have a beautiful Balinese feel but with all the modern creature comforts. The staff are great especially Ketut the driver and the reception staff.
Comment from Hotel Management
18 Aug 2023 by Ananta , Hotel Management
Dear Jenisse,Thank you so much for sharing your delightful review with us! We are overjoyed to read your kind words about your recent stay at our property.It warms our hearts to know that you found our property to be a haven of beauty and charm, nestled in a unique location. Our team takes immense pride in curating an environment that reflects the captivating essence of Balinese aesthetics while ensuring all the modern creature comforts that our guests deserve.We're thrilled to learn that our efforts resonated with you. It's indeed our goal to create an ambiance that transports our guests to the heart of Bali's rich cultural heritage while providing all the conveniences of contemporary living.Your appreciation for Ketut, our dedicated driver, and our attentive reception staff truly touches us. We believe that our team members are the backbone of our guest experience, and we're ecstatic that their exceptional service made your stay even more memorable. We'll make sure to pass on your kind words to them.As you mentioned Ketut's name, we can't help but share that he embodies the spirit of Balinese hospitality that we hold dear. Your recognition of his contributions brings us immense joy.Once again, thank you for sharing your experience. Your words inspire us to continue creating extraordinary moments for all our guests. We can't wait to welcome you back for another unforgettable stay. Until then, safe travels and best wishes!Warm regards,I Wayan SudiartaResort ManagerPuri Saraswati Dijiwa Ubud
by A verified traveler
Posted 4 Jan 2020
Great location, friendly staff and unique design. We will definitely go back when we are in Ubud.
by A verified traveler
Not clean
Posted 6 Nov 2019 on HotelsI felt like the room was unfortunately dirty, and it made me uncomfortable.
by A verified traveler
Posted 15 Aug 2019 on Lastminute
It was like an oasis the gardens excellent as was the small pool the airconditioner was the only challenge it was so very noisy
