Ratings based on 18 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2024
Gorgeous little hotel nested in the trees! (20mn walk to Ubud). Bedroom was large enough for a 6-night stay and we truly enjoyed the large balcony. Bathroom was large and AC/wifi worked perfectly.
Best part , as mentioned by other travelers, is the staff! They are all so nice, friendly, attentive to detail, courteous, that they really deserve a special mention! They make this place really special!
Other strong points of the lodge are: 1) Spa, which is really nice, clean and with excellent professional services. 2) Food & beverages: the food was excellent, fresh, tasty and we ended up having dinner every night there. Cocktails were also very well prepared and delicious.
Thank you for making our stay unforgettable! Cannot wait to go back!
Comment from Hotel Management
29 Jan 2024 by Anom, Hotel Management
Dear Martina, Warmest greetings from Adiwana Svarga Loka! Thank you for sharing your positive experience at Adiwana Svarga Loka in Ubud. It's wonderful to hear that you found the hotel fantastic, large bed and large room. The details about the food, spa and the helpfulness of the staff contribute to a great picture of the hotel's offerings. If there's anything specific you'd like to highlight or share with future travelers considering a stay at Adiwana Svarga Loka, or if you have any tips for making the most of the experience, feel free to let me know. we looks forward to welcoming you in nearest future. Best regards,I Komang Anom WijayaRoom Division Manager
by A verified traveler
Posted 30 Aug 2023
Comment from Hotel Management
14 Jun 2024 by Best Regard Ni Kadek Puspawati Wellness Asst, Hotel Management
Thank you for taking the time to rate your stay with us. We are sorry to see that your experience did not meet your expectations. Your feedback is very important to us, and we would appreciate it if you could share more details about your stay so we can address any issues and improve our services.Please feel free to contact us directly at Adiwana Svargaloka with any specific concerns or suggestions you may have. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
by A verified traveler
Posted 24 Jul 2023 on Hotels
Comment from Hotel Management
14 Jun 2024 by Best Regard Ni Kadek Puspawati Wellness Asst, Hotel Management
Dear Mr/s Glenn Warmest greetings from Adiwana Svargaloka thank you so much for your positive score , We are looking forward to welcoming you back
by A verified traveler
Posted 6 Jul 2023
I was happy as I initially got a room that was next to a group and I could hear a lot of noise. I requested for them to change it and they immediately changed my room.
The rooms were clean, of course the property is in tropical area so expect mosquitoes and bugs. Prepare yourself for mosquitos all over ubud.
I think the interiors of the room could be a little better, they were missing a few things like t, wifi the breakfast was also very average and issuing a lot f. Egan options. However I was overall happy with their service was poor,
Comment from Hotel Management
14 Jun 2024 by Ni Kadek Puspawati Wellness Asst, Hotel Management
Dear Mr/s Hitika Thank you for sharing your detailed feedback. We're glad to hear that our team was able to promptly assist you with your room change and that you found our rooms clean. We appreciate your understanding regarding the tropical environment and the presence of mosquitoes.We apologize for any inconvenience you experienced with the room interiors and breakfast options. We strive to provide a wide variety of choices and will certainly look into expanding our offerings, especially for vegan guests. Your comments about the Wi-Fi and other missing amenities have been noted, and we will work on improving these aspects.We're pleased that our service met your expectations overall, despite some areas needing improvement. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back and provide an even better experience.
by A verified traveler
Posted 7 Jun 2023
Comment from Hotel Management
14 Jun 2024 by Best Regard Ni Kadek Puspawati Wellness Asst, Hotel Management
Dear Mr/s AllisonThank you so much for your great score we are looking forward to welcoming you back
by A verified traveler
Posted 8 May 2023 on Hotels
by A verified traveler
Posted 14 Mar 2023 on Hotels
Comment from Hotel Management
14 Jun 2024 by Best Regard Ni Kadek Puspawati Wellness Asst, Hotel Management
Dear Mr/s Chatrin Warmest Greeting from Adiwana SvargalokaThank you for taking the time to rate your stay with us. We are sorry to see that your experience did not meet your expectations. Your feedback is very important to us, and we would appreciate it if you could share more details about your stay so we can address any issues and improve our services.Please feel free to contact us directly at Adiwana Svargaloka with any specific concerns or suggestions you may have. We hope to have the opportunity to welcome you back in the future and provide you with a better experienc
by A verified traveler
Posted 12 Mar 2023 on Hotels
Comment from Hotel Management
14 Jun 2024 by Best Regard Ni Kadek Puspawati Wellness Asst, Hotel Management
Dear Mr/s Eirik Warmest Greeting from Adiwana SvargalokaThank you very much for this amazing review! It was a pleasure to have you as a guest and we definitely look forward to welcoming you again
by A verified traveler
Hotels.com are USELESS!
Posted 23 Mar 2020 on HotelsYou must be joking? I tried to cancel my stay due to the current travel restrictions but HOTELS.COM are UNFAIR and MONEY HUNGRY as they wouldn't let me cancel my stay. Rest assured I WILL NEVER USE HOTELS.COM.
Comment from Hotel Management
1 May 2020 by Bagus, Hotel Management
Dear Guest,
Thank you for taking the time to write a review.
We are very sorry for the disappointment you experienced and understand the frustration. Please be assured that we have addressed this issue with our partner Hotels.com
We regret the inconvenience it caused you and will do our best to prevent it in the future.
We really appreciate your review and would love to welcome you in not too distance future.
Kind regards,
Ida bagus Suamba
by A verified traveler
Posted 10 Mar 2020
Comment from Hotel Management
4 May 2020 by Gustu D., Hotel Management
Dear Our Valuable Guest,
Warmest greetings from Adiwana Svarga Loka
Thank you very much for your review of our resort, we do hope we can welcome you back in our resort in the near future.
