Ratings based on 362 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Feb 2024 on Wotif
Was pleasantly surprised with the quality of our cabin and with how modern it looked. The only downside was that the description said there was a queen bed. The bed was certainly not the width of a normal queen bed. This did affect the quality of my and my partners sleep. Other than that and the obvious noise of planes during the day, it was an excellent stay.
Comment from Hotel Management
19 Feb 2024 by Colette, Hotel Management
Hi MichaelThank you for reviewing our park. We do apologise for the size of the bed that did not suit you. Two of our villas have a double bed in the main bedroom and the rest have queen beds and it turns out the villa you were booked in had the double bed. We would have happily moved you to a villa that had the queen bed to prevent an uncomfortable sleep for you both. We are pleased that you enjoyed your stay here and hope that you visit us again. Kind regardsPyramid Holiday Park Team
by A verified traveler
Posted 11 Feb 2024 on Wotif
Comment from Hotel Management
12 Feb 2024 by Louise, Hotel Management
Thanks Jenni for making the time to review our park and we are glad that you enjoyed your stay at Pyramid Holiday Park.Safe travels and look forward to you visiting us again one day.Louise
by A verified traveler
Posted 10 Feb 2024 on Wotif
It was nice and clean, the only fault which we reported to reception was the shower.
Comment from Hotel Management
10 Feb 2024 by Colette, Hotel Management
Hi Ellen thank you so much for giving us a 5 out of 5 review, we are so pleased you enjoyed your time at Pyramid Holiday Park. It was lovely having you stay here. We also think our park is great.Thank you for letting us know about the shower we will have it repaired today.We hope you come and stay again soon.Kind regardsColette
by A verified traveler
Happy to recommend
Posted 3 Feb 2024 on HotelsSuper friendly place to stay. No issues. Beds were comfortable and clean. Pool towels supplied which was convenient. Will definitely be back for a longer stay in the future.
Comment from Hotel Management
3 Feb 2024 by Louise, Hotel Management
Thanks, SusanGlad you enjoyed your stay and we look forward to seeing you again soon.Enjoy your overseas travel experience too.Thanks and enjoy your day.Louise
by A verified traveler
Posted 28 Jan 2024
Comment from Hotel Management
28 Mar 2024 by Colette, Hotel Management
Thank you Peter for taking the time to review our park it is very much appreciated. We hope you visit us again when you are visiting Tweed Heads.Kind regardsColette
by A verified traveler
Posted 26 Jan 2024 on Wotif
The cabin was lovely and clean, it had everything and the bed was very comfortable.
It was quiet (apart from when the planes flew over) and the grounds and facilities in good order!!
Comment from Hotel Management
26 Jan 2024 by Louise, Hotel Management
Thank you Kerry for making the time to review our park.We are pleased that you enjoyed your stay here at Pyramid Holiday Park.I'm not sure that we will ever get used to the planes!!Kind regardsLouise
by A verified traveler
Posted 15 Jan 2024 on Hotels
Great and very affordable cabins, friendly staff, great facilities, parking at your door. Comfortable beds. Highly recommended, we will definitely stay again next time on our way through.
Comment from Hotel Management
16 Jan 2024 by Colette, Hotel Management
Thank you Paula for such a lovely review. We are so pleased that you enjoyed yourself here at Pyramid Holiday Park. We look forward to you visiting here again.Kind regardsColette
by A verified traveler
Posted 13 Jan 2024 on Wotif
Beautiful clean property.
Nice beachy theme
Service was average.
We were refused late check out.
Also…..
Unfortunately our cabin door was in disrepair and not sliding smoothly/efficiently to glide on the close which resulted in an injury and a visit to hospital.
Hopefully the door is repaired.
Comment from Hotel Management
16 Jan 2024 by Steve, Hotel Management
Hi Jenny,Thankyou for the review and the comments on our cleanliness. Unfortunately we are booked back to back this time of the year and could not offer you a late checkout. As to the faulty door, the maintenance team inspected the door and could find no fault with it. We did all we could, offering an ice pack and phoning the amubulance on your behalf but are not qualified to give pain medication of any type which I know you were upset about. Hope the finger heals well and all the best.
by A verified traveler
Posted 4 Jan 2024 on Wotif
Comment from Hotel Management
8 Jan 2024 by Colette, Hotel Management
Thank you Emily for taking the time to review our park. I am glad that you enjoyed your stay here at Pyramid Holiday Park and we hope that you visit us again in the near future.Kind regardsColette
by A verified traveler
Posted 29 Dec 2023 on Wotif
We only needed one night’s accommodation to attend a function. Stayed in a budget cabin.
Cabin was very clean and well stocked.
Staff were helpful.
Comment from Hotel Management
31 Dec 2023 by Louise, Hotel Management
Thank you Shavaun for your review.We are glad that enjoyed your stay at Pyramid Holiday Park and hope to see you again one day.RegardsPark Management
