Ratings based on 43 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 30 Apr 2024
Comment from Hotel Management
8 May 2024 by Guest Relations Team, Hotel Management
Hello Mr. AnwarThank you for taking the time to share your experience and for your 5 star rating! We're thrilled to hear that you enjoyed your stay at Tunis Marriott Hotel. Our team takes pride in providing courteous service, and we're delighted that it made your stay even more enjoyable. We look forward to welcoming you back soon!Best Regards
by A verified traveler
This hotel has issues with plumbing
Posted 20 Feb 2024 on HotelsSeveral issues with this hotel:
1. They messed up my check in and checked me under wrong name. I had to call front desk and correct the mistake. In the morning, no show fee was deducted from my card, had to talk to the manager to have it reversed.
2. Hotel has issues with plumbing, shower drain in the room was not working and ended flooding whole room and into the hallway. Had to shut water 5-6 times to drain it slowly not to flood the room.
3. Breakfast options are quite limited. Wait staff running around the breakfast area and hard to catch their attention.
Overall definitely not a 5* service, maybe 3* on a best day to compare global hotel standards. Surprising that it has Marriott brand on it.
Comment from Hotel Management
21 Feb 2024 by Seyma, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused during your stay.It appears that there was a duplicate reservation under a different name, which resulted in the confusion. Unfortunately, due to limitations with amending bookings made through Expedia, the no-show fee was charged. Thank you for your understanding.Thank you for bringing this to our attention, and we hope to have the opportunity to make it up to you in the future.Regards,
by A verified traveler
Posted 2 Feb 2024
Nice place
Comment from Hotel Management
21 Feb 2024 by Seyma-Guest Experience Supervisor, Hotel Management
Thank you so much for your kind words and positive review! We're thrilled to hear that you had such a great stay with us. We're glad that our facilities and services met your expectations and that you found everything to be up to standard.Looking forward to welcoming you again at our property!Regards,
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Seyma- Guest Experience Supervisor, Hotel Management
We appreciate your positive review about Tunis Marriott Hotel.We eagerly await your next visit so we can provide you with another enjoyable and memorable stay.Regards,
by A verified traveler
Posted 20 Dec 2023 on Hotels
Comment from Hotel Management
21 Feb 2024 by Seyma- Guest Experience Supervisor, Hotel Management
Thank you so much for your positive review about Tunis Marriott Hotel.We eagerly await your next visit so we can provide you with another enjoyable and memorable stay.Regards,
by A verified traveler
My business trip to Tunisia 🇹🇳
Posted 20 Oct 2023 on HotelsAll in all it was very good unfortunately, no office disk were available in my room so I forced to make paid upgrade to get senior sweet with office disk , also they don’t allow late check out without extra pay
Any how I will not come again to this hotel when I’m in business
Comment from Hotel Management
23 Oct 2023 by Guest Experience Supervisor, Hotel Management
Dear Husam, Thank you for choosing Tunis Marriott Hotel and for your feedback.We apologize for any inconvenience caused. Please note that desk table disposition is subject to request, and we provided you with options for a larger room, including the suite. The decision to upgrade was yours, and there was no force involved. Regarding the late checkout, it is not an exception at Tunis Marriott to pay for it. This is a worldwide process where extra fees apply after 12pm to keep the room. We appreciate your feedback and apologize if these policies did not meet your expectations.Regards,
by A verified traveler
Posted 29 Sep 2023 on Orbitz
The dining staff and the concierge were extremely helpful throughout our stay.
Comment from Hotel Management
29 Sep 2023 by Seyma, Hotel Management
Thank you for this very kind review of Tunis Marriott Hotel and staff. We are looking forward to serving you again in the future.
by A verified traveler
Posted 12 Sep 2023 on Hotels
It was a short & sweet
Comment from Hotel Management
14 Sep 2023 by Seyma, Hotel Management
Thank you for choosing our hotel for your recent stay and for taking the time to provide us with your warm-hearted feedback. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with us.
by A verified traveler from Carson City
Posted 31 Jul 2023
Comment from Hotel Management
7 Sep 2023 by Seyma-Guest Experience Supervisor, Hotel Management
Thank you for reviewing your recent stay in our property. We are looking forward to serving you again in order to exceed your expectations in future occasions.
by A verified traveler
Posted 27 Jul 2023 on Hotels
Comment from Hotel Management
29 Jul 2023 by Wissal Trabelsi, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing aboutIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
