Ratings based on 314 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
When you think of paradise, think of this place
by A verified traveler
Posted 13 May 2024
My boyfriend and I came here for my birthday and it was beautiful. The staff were friendly and very helpful! Will definitely be back.
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 10 May 2024
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.
Comment from Hotel Management
11 May 2024 by Luis Quijano, Hotel Management
Thank you for sharing your feedback about your stay at Papaya Playa Project.We're glad you found the property nice, but we apologize for the poor restaurant service and the delay in addressing the issue with your room.We take your concerns seriously and will address them with our team to ensure improvements are made.We appreciate your understanding and hope to welcome you back for a better experience in the future.Best regards,
by A verified traveler from Golden
Posted 10 May 2024
Beautiful place, totally felt safe, dinning wasn't what I expected, a/c never worked properly since arrival, attentive and kind staff, breakfast was simple.
Comment from Hotel Management
11 May 2024 by Luis Quijano, Hotel Management
Thank you for your feedback about your stay at Papaya Playa Project.We're delighted to hear that you found our place beautiful and felt safe during your stay. However, we apologize for the dining experience not meeting your expectations and the issues with the air conditioning.We appreciate your kind words about our attentive and kind staff. We'll address the concerns regarding the A/C and the dining experience with our team to ensure improvements are made.Thank you for your understanding, and we hope to welcome you back for a better experience in the future.Best regards,
by A verified traveler
Posted 29 Apr 2024
Not clean at all. Not the place u feel comfortable at all
Comment from Hotel Management
11 May 2024 by Luis Quijano, Hotel Management
Thank you for sharing your feedback about your stay at Papaya Playa Project.We're sorry to hear that you didn't find the place clean and comfortable during your stay. Providing a clean and comfortable environment for our guests is a top priority for us, and we apologize for falling short of your expectations.We take your concerns seriously and will address them with our team to ensure improvements are made.We appreciate your feedback, and we hope to have the opportunity to welcome you back for a much more pleasant experience in the future.Best regards,
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
11 May 2024 by Luis Quijano, Hotel Management
¡Gracias por tomarse el tiempo de calificarnos! Nos alegra saber que disfrutaste de tu estancia en Papaya Playa Project.Esperamos darte la bienvenida de nuevo pronto para otra experiencia maravillosa.Saludos cordiales,
by A verified traveler from Blue island
Posted 15 Apr 2024
Extremely unwelcoming. You pay for. $750 dollar room, and they treat you like your nothing. The staff was stuck up, rude, unwelcoming, unhelpful, and they expected a top for just looking at them after you spend a fortune to even stay there. They never asked us if we needed anything by the “serviced pool” which was only about 7 by 5 feet pool for the public.the second pool was small and unserviced. 1 drink at their supposedly EDM party was $38 usd plus a tip. You need to add money to a bracelet and if you don’t use it you loose it. We felt robbed the whole time. We travel a min of 5 times a year for the past 7 years and this was by far the worst experience ever. The beach is very dirty and they have money to clean it but they didn’t.
Comment from Hotel Management
11 May 2024 by Luis Quijano, Hotel Management
We're deeply sorry to hear about your disappointing experience during your stay at Papaya Playa Project. Your feedback is concerning, and we sincerely apologize for any unwelcoming behavior you encountered from our staff.We strive to provide exceptional service to all our guests, regardless of the room rate, and it's disheartening to hear that we fell short of this during your stay. We will address your concerns with our team to ensure that all guests feel valued and welcomed.Regarding the pool and drink prices, we apologize for any inconvenience caused. Your feedback will be shared with our management team for review.We regret any inconvenience caused by the cleanliness of the beach. We take cleanliness seriously, and we will work to ensure that the beach is properly maintained in the future.Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a much more enjoyable experience at Papaya Playa Project.Best regards,
by A verified traveler from Cupertino
Posted 3 Apr 2024
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
Comment from Hotel Management
11 May 2024 by Luis Quijano, Hotel Management
Gracias por compartir tus comentarios sobre tu reciente estancia en Papaya Playa Project.Lamentamos mucho escuchar que encontraste la propiedad descuidada y experimentaste demoras en el servicio. También nos preocupa tu feedback sobre la limpieza de la playa y el comportamiento de algunos miembros del personal.Tomamos tus comentarios muy en serio y los discutiremos con nuestro equipo para garantizar que se realicen mejoras. La discriminación de cualquier tipo no es tolerada en nuestro establecimiento, y investigaremos este asunto a fondo.Apreciamos tu honestidad y esperamos tener la oportunidad de darte una experiencia mucho mejor en el futuro.Saludos cordiales,
by A verified traveler
Posted 30 Mar 2024
I would definitely stay again
Comment from Hotel Management
11 May 2024 by Luis Quijano, Hotel Management
That's great to hear! If you're happy to return, we'd love to have you back at Papaya Playa Project. Let us know if there's anything specific you'd like us to do to make your next stay even better!
