Ratings based on 1,002 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Great stay#wouldn’t mind coming back
Comment from Hotel Management
5 Jun 2024 by E-Concierge, Hotel Management
Dear guest.We are delighted that your stay was pleasant and that you will probably choose us for your next vacation.It will be an honor to welcome you again.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa
by A verified traveler
Posted 2 Jun 2024
Great customer service. Clean hotel and good food
Comment from Hotel Management
3 Jun 2024 by E-Concierge, Hotel Management
Dear guest,Thank you for sharing your review.We appreciate that your stay met your expectations; we are grateful that you highlighted the service we provided and the cleanliness of our facilities.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by E-Concierge, Hotel Management
Dear guest.Thanks for your feedback.We apologize for not meeting your expectations, we would have liked to know the details of your experience and the reason for the low rating.We hope you give us a new opportunity to regain your trust.Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa
by A verified traveler
Posted 28 May 2024
It put a dim on our trip not havingA/C for almost 2 days out of a 4 day trip
Comment from Hotel Management
29 May 2024 by E-Concierge, Hotel Management
Dear guest.We thank you for sharing your review.We apologize for the inconvenience caused by the air conditioning. We will take necessary actions to prevent such occurrences in the future.We hope you will consider another visit to our resort and to be able to show you our improvement.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa
by A verified traveler
Posted 23 May 2024
Best vacation so far. Definitely recommend this resort.
Comment from Hotel Management
23 May 2024 by E-Concierge, Hotel Management
Dear guest. Thank you for sharing your feedback. We are glad your stay was as expected and that you had a good time at our resort. We look forward to your return. Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa
by A verified traveler
Posted 20 May 2024
Everyone was so nice! Clean facilities. My spa treatment with Ivan was amazing. I booked a second one the next day. They take their time with you.
Comment from Hotel Management
21 May 2024 by E-Concierge, Hotel Management
Dear guest.Thank you for your review.We are glad you enjoyed your stay and that our facilities and service at the Spa were to your liking.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa
by A verified traveler
Posted 20 May 2024
The property had nice pools and enough seating with umbrellas. We had to switch our room since the A/C didn’t get lower than 78 degrees in our original room. Check in time was not accurate either. We had to wait an extra hour for our room and that was with us bugging them to get a room, so they ended up giving us a different room since the original still wasn’t ready.
Comment from Hotel Management
20 May 2024 by E-Concierge, Hotel Management
Dear guest.We thank you for sharing your review.We apologize for the inconvenience with the A/C in the room and for not having your room ready on time. We will take action to prevent these situations from happening again.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa
by A verified traveler
Posted 14 May 2024
We enjoyed our time there. As an all inclusive option, they do strive to be super friendly and cater to all our needs.
Comment from Hotel Management
16 May 2024 by E-Concierge, Hotel Management
Dear guest.We thank you for your recent stay at Dreams Tulum Resort & Spa.We are thrilled that you enjoyed your stay, and that the service provided by our team exceeded your expectations.We look forward to your return.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by E-Concierge, Hotel Management
Dear guest.Thank you for submitting your review. We apologize that your experience did not meet your expectations.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa
by A verified traveler
Posted 10 May 2024
The property is beautiful! The front desk service is horrible. The food looks amazing but tastes like hospital food. The spa has limited availability. The stores are overpriced. Visit at your own risk or be able to stand your ground when asking staff to help you with mundain tasks. For all my LGBTQIA community, be adviced that this resort is not suppotive of anyone who is not binary. Look at the dresscode which is NOT gender equal. Unless something changes I wouldn't recommend this resort at this time.
Comment from Hotel Management
11 May 2024 by E-Concierge, Hotel Management
Dear guest.Thanks for your feedback.We have reviewed your observations with our area management, we will take action to reverse them.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa
