Ratings based on 964 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 20 May 2024
The staff was over all the worst. Very unkind and rude. The over-night staff specifically would not let me check in because you have to be 21 and over and I’m currently 19. That is fine however online they gave no word of this when I first booked my room and paid for everything. It said only 18 and up.They left us stranded looking for somewhere to go and someone to help. Luckily I have loving parents who came to help me out but what if I was out of town? This inconvenience was really unacceptable they even went as far as attempting to book another room in a cheaper hotel. I feel as if this was racially motivated they were very argumentative and combative with us for no reason at all. All and all this experience was terrible and a horrible representation of your establishment.
Comment from Hotel Management
20 May 2024 by Mr. Frimel, General Manager, Hotel Management
Allen,I am so sorry you had a bad experience based on the age policy. I did pull your reservation to verify which third party website. I did confirm that our policy on this website states: Minimum check-in age: 21. Again I'm sorry for this inconvenience.
by A verified traveler
Posted 20 May 2024
Very clean
Comment from Hotel Management
20 May 2024 by Mr. Frimel, General Manager, Hotel Management
Eduardo,Thank you so much. We hope to see you again soon.
by A verified traveler from Reno
Posted 14 May 2024
Beautiful hotel. Reminded me of historic hotels in Europe.
Comment from Hotel Management
20 May 2024 by Mr. Frimel, General Manager, Hotel Management
Carol,Thank you so much. We hope to see you again soon.
by A verified traveler from McAlester
Posted 12 May 2024
We were kept up til almost 3am with people outside our room, talking and smoking. Staff did nothing to help/
Comment from Hotel Management
20 May 2024 by Mr. Frimel, General Manager, Hotel Management
Stephen,I am so sorry our team was not responsive to your calls about the noise and smoking outside your room. This is certainly not the Mayo standard. I appreciate the feedback and is helps to better train our team.
by A verified traveler
Posted 12 May 2024
Love this hotel!
Comment from Hotel Management
13 May 2024 by Mr. Frimel, General Manager, Hotel Management
Sara,I am so glad you enjoyed your stay. We look forward to your next visit.
by A verified traveler
Posted 12 May 2024
Rooftop bar was nice
Comment from Hotel Management
13 May 2024 by Mr. Frimel, General Manager, Hotel Management
Steven,Thank you for visiting us at the rooftop bar. I am glad you enjoyed it.We hope to see you again soon.
by A verified traveler
Posted 7 May 2024
I love the bath robes I felt very comfortable and at home here
Comment from Hotel Management
7 May 2024 by Mr. Frimel, General Manager, Hotel Management
Destin,Thank you so much for taking time to tell us about your stay. I am so glad you enjoyed your time as our Guest. We look forward to your next visit.
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 6 May 2024
I had heard about the famous Mayo for many moons. I'm from Texas and had never visited Tulsa. I loved your hotel. Our room was gorgeous, and was very roomy. I am not sure I have had a restroom that large since I stayed in the Dorchester in London. We loved your rooftop bar as well. As far as improvements, our front door had some shuffle marks on it, and the bar area needed to be repainted. Your pillows were heavenly. We'll be back.
Comment from Hotel Management
6 May 2024 by Mr. Frimel, General Manager, Hotel Management
Noelle,I am so glad you enjoyed your stay with us. We look forward to seeing you again soon.
