Ratings based on 987 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Hotel Indigo TVC Social Media Team, Hotel Management
Hi Kelly!Wow! 5 out of 5 is awesome! Thank you for your review and we are looking forward to seeing you again soon.Thank you for your business.
by A verified traveler
Posted 23 May 2024
Absolutely hated the valet parking situation. We like to be in and out a bit and it was really inconvenient. Felt like we were a bother to the staff.
Comment from Hotel Management
23 May 2024 by Hotel Indigo Social Media Team , Hotel Management
Hi Rita!Thank you for your review of our hotel! I'm sorry that you thought valet was inconvenient however, our valet team is more than happy to park and retrieve your car as often as you like and they do it with a smile every time! With the hotel being in a prime downtown location, we must offer valet parking but we always let our guests know they can park on the street in metered parking. Thank you for staying with us and we hope you come back soon.
by A verified traveler
Posted 22 May 2024
The room was not automatically cleaned. We had to request maid service. Other than that, the staff and facility were great.
Comment from Hotel Management
22 May 2024 by Hotel Indigo , Hotel Management
Dear Thomas,Thank you for your valued feedback. Daily housekeeping is suspended but service is still available upon request. I sincerely apologize if this was not conveyed to you. However, I'm happy to hear you enjoyed your stay with us. Feedback will be shared with the team to continue to deliver exceptional service. We hope to serve you again!
by A verified traveler
Posted 21 May 2024
It's a very attractive qnd modern property. Rooms are large, beds are comfortable and the bathroom is spacious and modern. The lobby 8s welcoming, the food is good, the staff is friendly and professional. The roof top bar is fantastic.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Hotel Indigo TVC Social Media Team, Hotel Management
Hi Makinde!Thank you for your positive review of our hotel. We are excited to see you enjoyed your stay and look forward to seeing you again soon.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Hotel Indigo TVC Social Media Team, Hotel Management
Hi Corey!Five out of Five, thank you!! We couldn't ask for anything more. We hope you enjoyed your time at Hotel Indigo Traverse City and we hope to see you again soon. Thank you for your business!
by A verified traveler
Posted 29 Apr 2024
I enjoyed the view of the bay from our room. I liked that it was close to downtown, so very walkable and the staff was very friendly.
Comment from Hotel Management
30 Apr 2024 by Hotel Indigo TVC Social Media Team, Hotel Management
Hi Patricia!Thank you for the five out of five review! We truly appreciate the kind words and are looking forward to seeing you again soon. Thank you for your business!
by A verified traveler
Posted 28 Apr 2024
Great location, clean, loved the valet parking, nice restaurant and bar. It was the perfect place to round out our date night.
Comment from Hotel Management
28 Apr 2024 by Hotel Indigo TVC Social Media Team, Hotel Management
Hi Maria!Thank you for your review of Hotel Indigo in Traverse City! This makes us so happy that we were your goto for date night! We will make sure to share your comments with the team and hope to see you again soon.Thank you for your business!
by A verified traveler
Posted 25 Apr 2024
started with the guy saying if I didnt use valet parking the police would ticket me for parking on street at night--we didnt get a ticket
I signed up for full service and never had my room cleaned-I even went down after first night and asked again
bathroom shower had globs of hair in it
Comment from Hotel Management
25 Apr 2024 by Hotel Social Media Team, Hotel Management
Hi there Timothy,I'm sorry that you experienced less than stellar service with us. We do advise guests that if you park on the street in the metered parking that it is patrolled and anytime between 8am-8pm you could receive a hefty ticket. I'm sorry if this wasn't communicated to you appropriately. We do have heated and protected valet parking for all of our guests which does come at a cost. We are a downtown hotel with limited parking around us. I'm also sorry to hear that our housekeeping team didn't provide you with service each day. Our housekeeping scores rank amongst the highest of any IHG property and we take immense pride in our cleanliness. We hope that you will allow us another opportunity to provide you with excellent service. Thank you for your business.
