Ratings based on 990 Verified Reviews

4.2 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Cumbalum

Posted 28 Mar 2024
Well laid out
Comment from Hotel Management
31 Mar 2024 by Michael Rignall, Hotel Management
Dear Mark,Thankyou for your feedback in regard to your recent stay with us.Pleasing to read your comments and we do hope to see you again soon.All the best.
4 out of 5
by A verified traveler

Posted 24 Mar 2024
Nothing fancy but very comfy and affordable. My standard airport hotel stop.
Comment from Hotel Management
25 Mar 2024 by Michael Rignall, Hotel Management
Dear Loxton,Thankyou for taking the time to review your recent stay with us. Glad you enjoyed your visit and we do hope to see you again soon.Kind Regards
5 out of 5
by A verified traveler

Posted 13 Mar 2024
The pool,dining and staff were excellent, some of the lawns and gardens needed attention
Comment from Hotel Management
14 Mar 2024 by Michael Rignall, Hotel Management
Dear Stuart,Thankyou for taking the time to review your recent stay with us. Glad you enjoyed your stay and I will definitely pass on your feedback to the team.I will also speak to the gardeners as I know it has been difficult for them over the past few weeks with the excessive rain we have had.All the best
4 out of 5
by A verified traveler

Posted 25 Feb 2024
The staff here tried very hard to provide quality service. The bar/restaurant was pretty good and the pool looked nice. The place was a bit run down though, and the noise from adjacent rooms was a bit much. I probably would not stay here again, but it would probably suit some people well.
Comment from Hotel Management
27 Feb 2024 by Michael Rignall, Hotel Management
Dear Andrina,Thankyou for taking the time to comment on your recent stay with us. The hotel is currently undergoing a refurbishment of its rooms and public area spaces. We hope to have this completed during the year.We do hope too see you again soon so we showcase our property as the premier destination in Townsville.Kind Regards
5 out of 5
by A verified traveler

Excellent Service

Posted 27 Jan 2024 on Hotels
Fantastic Customer service!
Comment from Hotel Management
28 Jan 2024 by Michael Rignall, Hotel Management
Dear Anonymous,Thankyou for a great review. Always a pleasure to receive such wonderful feedback and I will definitely pass on to the team.Thankyou
5 out of 5
by A verified traveler

Posted 6 Jan 2024 on Wotif
Check-in was quick and friendly. My room was clean and perfect for what I needed, Buffet breakfast was fantastic. Nice and close to shops.
Comment from Hotel Management
29 Jan 2024 by Michael Rignall, Hotel Management
Dear Tracy,Thankyou for a wonderful review of Mercure Townsville. Very pleasing to read your comments are glad you had a lovely stay. We do hope to see you again soon.All the best
5 out of 5
by A verified traveler

Posted 2 Jan 2024 on Wotif
Comment from Hotel Management
8 Jan 2024 by Michael Rignall, Hotel Management
Dear Sarita,Thankyou for a wonderful review of Mercure Townsville. Glad you enjoyed your stay with us.All the best
5 out of 5
by A verified traveler

Posted 27 Dec 2023
Clean, comfortable, safe and convenient.
Comment from Hotel Management
8 Jan 2024 by Michael Rignall, Hotel Management
Dear Cathy,Thankyou for a great review. Always a pleasure to receive such wonderful feedback. We do hope to see you again sometime soon.Kind Regards
3 out of 5
by A verified traveler

Posted 19 Dec 2023 on Lastminute
Comment from Hotel Management
8 Jan 2024 by Michael Rignall, Hotel Management
Dear Madonna,Thankyou for taking the time to review your stay with us. We are continually looking for ways to improve our product and value any feedback you have.All the best
5 out of 5
by A verified traveler

Posted 17 Dec 2023 on Wotif
The staff was very helpful. Would stay there again
Comment from Hotel Management
18 Dec 2023 by Michael Rignall, Hotel Management
Dear Gregory,Thankyou for a great review. Glad you enjoyed and we do hope to see you again soon.Kind Regards