Ratings based on 712 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
This is the cleanest city by far in France. Lovely hotel and walling diatance to all sites and amazing restaurants
Comment from Hotel Management
14 Jun 2024 by YOANN, Hotel Management
Dear Madam,We were delighted to hear from you during your stay. Your comment was very kind to our hotel. You have written a most charming commentary on our beautiful city of Toulouse.We thank you very much for your kindness and courtesy. We look forward to seeing you again soon.Sincerely yours, YoannFront Desk
by A verified traveler
Posted 27 May 2024
I loved everything about this hotel. We will be returning.
by A verified traveler
Posted 27 May 2024
We had a wonderful stay.
by A verified traveler
Posted 25 May 2024
Age of the property really shows. Not sure why the walls have fabric. Staff were great and it is in a very convenient location!
Comment from Hotel Management
10 Jun 2024 by YOANN, Hotel Management
Dear Mrs Visheau,Thank you for taking the time to complete our questionnaire.Our establishment is renowned for its Belle Époque style that gives it its charm and is much appreciated by most of our guests. We are sorry that this style was not to your taste. The comments on the various reservation websites are representative of the hotel's decor. If you were misled about the style of our rooms, please let us know so that we can make the necessary corrections.We would like to thank you for the positive feedback about our staff and we would like to pass this on to them.Sincerely yours,YoannFront Desk
by A verified traveler
Posted 24 May 2024
Great hotel to stay in Toulouse. Friendly staff and the location is super convenient. Rooms clean and lovely.
Comment from Hotel Management
9 Jun 2024 by Yoann, Hotel Management
Dear Mr Huxham,We would like to thank you for your positive comment about our establishment.We will share your feedback with our housekeeping and reception team. It encourages us to be ever more concerned about the quality of our service. Our Belle Epoque decor has charmed you, as it is unique in the heart of the city. We would like to thank you for your loyalty to Best Western.Yours sincerely,Front Desk Team
by A verified traveler
Posted 22 May 2024
by A verified traveler from los gatos
Posted 16 May 2024
The hotel is in the excellent area. The room however doesn't have enough electrical plug to charge your phone.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 Jun 2024 by Yoann, Hotel Management
Cher Monsieur Ridgeway,Merci d'avoir pris le temps de laisser un commentaire concernant votre récent séjour dans notre établissement.Nous sommes désolés de lire que vous n'avez pas été totalement satisfait par nos services.N'hésitez pas à nous fournir plus de détails à ce sujet si vous le souhaitez. La satisfaction de nos clients est notre priorité et vos commentaires sont pour nous très importants, et nous souhaiterions comprendre ce qui a pu faire défaut à votre séjour. Vous pouvez également nous contacter par téléphone si vous le souhaitez au 05 61 21 82 66.Nous restons à votre entière disposition. Je vous prie d'agréer, Monsieur, l'expression de nos sentiments distingués.Yoann - 1er de RéceptionL'équipe du Grand Hôtel de l'Opéra Grand Hotel de l'Opera, BW Premier CollectionTel. : +33 5 61 21 82 66
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 1 May 2024
Great room, lovely staff.
