Ratings based on 618 Verified Reviews

3.7 out of 5
82% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 29 Feb 2024
Staff was very helpful and friendly, but my wife has mobility restrictions and it was vey difficult to get into the shower because of the bathtub. The breakfast also seemed to be overpriced for what you got.
Comment from Hotel Management
29 Feb 2024 by The reception, Hotel Management
Dear, PaulThank you for your comment about your stay.We are happy that you appreciated the experience. We are sorry for what happened during your stay with us.Work is planned to adapt our rooms for people with reduced mobility. Althougreally hope to see you again to take advantage of the changes made to our hotel for your greater comfort! Yours faithfully
2 out of 5
by A verified traveler

Posted 13 Jun 2023
Staff was gentle. The hotel is really old. There is nothing around. The breakfast costs 10 euro but I think it is worth much less than that. Around the hotel there is nothing. However a bus can bring you to the metro in only 6 minutes.
Comment from Hotel Management
25 Jul 2023 by Le service de réception , Hotel Management
• Hello sir, Thank you for taking the time to answer this satisfaction questionnaire. We greatly appreciate feedback from our customers. We are delighted to hear of your satisfaction. We are sorry about the breakfast. We will make the necessary changes to adapt it to customer demand. Sincerely, The reception
4 out of 5
by A verified traveler

Posted 22 Oct 2021
Friendly staff Could do with a few little jobs being done
Comment from Hotel Management
11 Nov 2021 by Le service de réception. , Hotel Management
Hello Madam, Thank you so much for writing a comment about our hotel. We were very pleased to welcome you in our hotel. We have been taking heed of your remarks to improve our services. We wish you a nice day. We hope to see you again.
5 out of 5
by A verified traveler

Posted 14 Sep 2021
the staff were so helpful. very clean & tidy nothing to much trouble. the bathroom toilet roll holder was coming out of wall & the toilet roll was very cheap but did the job. I had a infestation that I didnt notice till the morning told the man on checking out & said he would investigate. Would stay there again but in another room. Very conveinent for what I needed for that night.
Comment from Hotel Management
17 Sep 2021 by Le service de réception. , Hotel Management
Hello Madam, We thank you for your comment about our staff. We appreciate your honesty and objectivity. We're extremely sorry for the inconvenience. We'll do the necessary to prevent this kind of situation. We'd like to apologize. We wish you a great day. We hope to see you again during a future stay.
3 out of 5
by A verified traveler

Posted 30 Aug 2021 on Hotels
le toilette n'avait pas de couvercle, pas tres bonne condition en general.
Comment from Hotel Management
30 Aug 2021 by laid, Hotel Management
Bonjour, Nous sommes désolé pour le désagrément toutefois il y avait la possibilité de vous changer de chambre. Merci de votre remarque et vous informant que nous allons y remédier afin de changer le couvercle. Cordialement.
1 out of 5
by A verified traveler

Bugs watches you at night

Posted 18 Aug 2021 on Hotels
There was a good fight and unique experience at the same time. They were everywhere. On the table, in your pillow, literally everywhere. What you can do? If you take a room in this hotel you should buy some serious insect poisons. If you cannot, avoid.
Comment from Hotel Management
20 Aug 2021 by Sara et son équipe , Hotel Management
Hello Madam, Thank you so much for writing a comment about your experience in our hotel. We're extremely sorry for this horrible experience. We understand your disappointment. Our staff we'll do the necessary to eradicate this insect. Im looking forward to see you again. Yours sincerely.
4 out of 5
by A verified traveler

Comfortable hotel in Toulouse South suburbs

Posted 5 Jun 2021 on Hotels
Comfortable hotel near an express bus line which links quickly with the center via Metro line B. The internet connection was unstable in the evening (cut out frequently), which marred an otherwise positive stay.
Comment from Hotel Management
21 Jun 2021 by Saied , Hotel Management
Dear, Thank you for taking the time to write this comment, we are delighted that your stay went well, I am forwarding the information. The whole team wishes you a very nice day, hoping to see you again in our establishment soon. Sincerely, SAIED Assistant Direction
1 out of 5
by A verified traveler

poor smelly and hot

Posted 25 Jun 2020 on Hotels
Dirty, smelly hotel with no aircon and dodgy neighbourhood. Not recommend
Comment from Hotel Management
29 Jun 2020 by Amina, Hotel Management
Good Afternoon Sir, We are sorry to hear that. For the airconditionning, the receptionnist if you have any problem in the room could change your room for an other one. And for the neighbour with his dog we are extremely sorry, we will be more careful in the future. Kind regards
5 out of 5
by A verified traveler

Posted 3 Jun 2019 on Hotels
Nice place,very helpful staff
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Apr 2019
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