Ratings based on 1,126 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Massive construction outside wasn’t great.
Comment from Hotel Management
31 May 2024 by Natasha, Hotel Management
Dear Gillian,Thank you for your feedback.We are sincerely sorry to hear you had challenges with the ongoing construction. We do our very best to notify our guest ahead of time.Please know that we're actively working to minimize any disturbances, and we truly appreciate your patience and understanding during this time. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.
by A verified traveler
Posted 26 May 2024
It was a wonderful stay, only the street closure in front of hotel made access mdifficult.
by A verified traveler
Posted 26 May 2024
Very clean and upscale in a great neighbourhood close to shopping and restaurants. Highly recommend.
Comment from Hotel Management
26 May 2024 by Roxanne Choliy, Hotel Management
Dear Travis,Thank you for your wonderful review! We’re delighted to hear that you enjoyed our hotel, as well as our convenient location near shopping and restaurants.Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay.Best regards,Roxanne CholiyGuest Relations Manager
by A verified traveler
Posted 24 May 2024
It was not the fault of the hotel, but there was road construction right in front of it. The man that moved our luggage was very accommodating. The ladies at check in were very sweet. The best was the bartender and the manager of the restaurant. They each gave us outstanding service and continually checked on us. We were very impressed!!!
Comment from Hotel Management
25 May 2024 by Natasha, Hotel Management
Dear Chris,Thank you for sharing your feedback! We're sorry to hear about the inconvenience caused by the road construction, but we're glad to hear that our team, from the luggage assistance to the check-in staff, provided accommodating and sweet service. It's fantastic to hear that our bartender and restaurant manager went above and beyond to ensure you had an outstanding experience. We truly appreciate your recognition and hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 23 May 2024
I wanted to be able to walk back and forth from a work conference and this was the most affordable within reasonable distance. That being said, it still wasn’t affordable.
Comment from Hotel Management
25 May 2024 by Natasha, Hotel Management
Dear Kate,Thank you for taking the time to share your feedback with us. We understand the importance of affordability, especially when attending a work conference. We continuously strive to offer competitive rates while maintaining the quality of our services and facilities. Your comments will be taken into consideration as we review our pricing structure to ensure we provide the best value for our guests. We hope that despite this, you found value in your stay with us and that we have the opportunity to welcome you back in the future.
by A verified traveler from winnipeg
Posted 21 May 2024
helpful staff, great location, bar is awesome and the rooms are comfortable and spotless
Comment from Hotel Management
21 May 2024 by Roxanne Choliy, Hotel Management
Dear Sheldon,We truly appreciate your feedback about your stay with us!We are also glad to hear that you have enjoyed the helpful service from our team, our great location was convenient for you and the Proof Bar experience was awesome. We look forward to welcoming you back for your future stay!Warm regards,Roxanne CholiyGuest Relations Manager
by A verified traveler
Posted 21 May 2024
Great service
Excellent front desk employees were polite and accommodating
Comment from Hotel Management
21 May 2024 by Roxanne Choliy, Hotel Management
Dear Kiriaki,Thank you for your kind words! We're thrilled to hear that you received great service and found our front desk team polite and accommodating. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.We look forward to welcoming you back soon.Warm regards,Roxanne CholiyGuest Relations Manager
by A verified traveler
Posted 20 May 2024
Everything was excellent quality and the staff were lovely.
Comment from Hotel Management
21 May 2024 by Roxanne Choliy, Hotel Management
Dear Marcus,Thank you so much for your feedback about your recent stay at our hotel!It is amazing to hear that you had an enjoyable stay, and highly rated our staff as well as the services provided. We hope to welcome you back soon for your next stay with us!Warm regards,Roxanne CholiyGuest Relations Manager
by A verified traveler
Posted 20 May 2024
Afternoon tea in the hotel restaurant was excellent. Wi-fi leaves a lot to be desired.
Comment from Hotel Management
21 May 2024 by Roxanne Choliy, Hotel Management
Dear Jeannie,We are truly grateful for your feedback!We are also happy to know that you enjoyed our High Tea at the Signatures Restaurant. We apologize that the Wifi connection did not meet your expectation and we will address it with our IT team to ensure that improvements are made for a more seamless experience for all our guests.Thank you for your input and we look forward to your future stay at The Yorkville Royal Sonesta!Warm regards,Roxanne CholiyGuest Relations Manager
by A verified traveler
Posted 20 May 2024
It's a pricy hotel but very average. The service was nott hat good and staff was alright. Not that clean and time to renovate.
Comment from Hotel Management
20 May 2024 by Roxanne Choliy, Hotel Management
Dear Farbod,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize that the service provided at our hotel did not meet your expectation. Our team will work diligently to ensure that our guests will get our high level of service we are known for.We highly appreciate your input and we hope to have a chance to welcome you back to our hotel for a more pleasant experience.Warm regards,Roxanne CholiyGuest Relations Manager
