Ratings based on 7,778 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Summerville
Posted 28 May 2024
Enjoyed everything about my stay
by A verified traveler
Posted 28 May 2024
Communication via texts to the hotel team was very easy and they were responsive to my requests. One issue is that I was charged over $7 for a local phone call. Thought the charge was too much.
by A verified traveler
Posted 28 May 2024
Nice hotel with good location downtown. Few dining options for dinner and limited dining available in the hotel.
Comment from Hotel Management
28 May 2024 by Saurabh Mehta, Hotel Management
Dear Michael:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us, especially our central location. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Please note that we offer 2 dining options in our hotel, Teller's Bistro & Bar and our Daily Ritual Cafe. We also offer in-room amenities such as snacks and cakes. Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
by A verified traveler
Posted 28 May 2024
Great staff and excellent location in old Toronto
Comment from Hotel Management
28 May 2024 by Saurabh Mehta, Hotel Management
Dear Wayne:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and team were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
by A verified traveler
Posted 27 May 2024
Great stay I would stay again!
Parking a little expensive though
Comment from Hotel Management
28 May 2024 by Saurabh Mehta, Hotel Management
Dear Chrissy:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am glad to hear that overall your experience was a pleasant one, however I am disappointed to hear that your felt that our parking was overpriced.Unfortunately parking in the city of Toronto is a costly proposition, but I can assure you that our prices are equal to, if not lower than, most hotels in the area that offer valet services with in and out privileges.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Regards,Saurabh MehtaGeneral Manager
by A verified traveler
Posted 27 May 2024
It was a great place to stay with excellent amenties
Comment from Hotel Management
28 May 2024 by Saurabh Mehta, Hotel Management
Dear Alka:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay and our excellent amenities. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
by A verified traveler
Posted 27 May 2024
House keeping kept steeling our towels without replacing them. The TVs took unplugging and replugging to get them to work. Basic stuff ruined the hotel stay.
Comment from Hotel Management
28 May 2024 by Saurabh Mehta, Hotel Management
Dear Michael:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am extremely disappointed to hear that you experienced some maintenance issues within your suite. We strive to provide our guests with the highest quality of service in all regards and I can assure you that this is not indicative of what our guests have come to expect from us.I have shared your comments with the appropriate members of our housekeeping and maintenance teams and we will use this feedback to help us improve on our product and service standards.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
by A verified traveler
Posted 26 May 2024
It was amazing, staff was friendly, environment quite tasteful!
Comment from Hotel Management
27 May 2024 by Saurabh Mehta, Hotel Management
Dear Yuvindra:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent team to our comfortable environment. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Saurabh Mehta, Hotel Management
Dear Sarah:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
by A verified traveler
Posted 26 May 2024
Amazing
Comment from Hotel Management
27 May 2024 by Saurabh Mehta, Hotel Management
Dear Hector:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
