Ratings based on 996 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
The location and staff were great. Food was excellent. Walking distance to everything we wanted to see. Will stay here again
Comment from Hotel Management
30 May 2024 by Jose, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience from your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We thank you for your loyalty and we hope to welcome you again soon.
by A verified traveler
Posted 27 May 2024
Swimming pool too small everything is fine
Comment from Hotel Management
30 May 2024 by Jose, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience from your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We thank you for your loyalty and we hope to welcome you again soon.
by A verified traveler
Posted 27 May 2024
Great location
Comment from Hotel Management
30 May 2024 by Jose, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience from your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We thank you for your loyalty and we hope to welcome you again soon.
by A verified traveler
Posted 26 May 2024
Enjoying my stay. Friendly staff.
Comment from Hotel Management
30 May 2024 by Jose, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience from your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We thank you for your loyalty and we hope to welcome you again soon.
by A verified traveler
Posted 23 May 2024
I liked the area, close walking distance to everything. Staff was amazing. Very helpful. Provided options for dining in the area.
My only problem was that I was charged the full amount of $1557.84 for 3 days visit and also half of that for $743.70.
On checkout, we asked that the total be split between myself and my girlfriend. Our receipt showed that it was but when I got home and checked my Visa I was charged as indicated above. Aside from that, we have fantastic time and was pleased with the Hotel.
Comment from Hotel Management
24 May 2024 by Jose, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience from your most recent stay with us. My apologies for the excess charge on your credit card. It should have been the guaranty hold our system took and will be released back to your credit in 5 to 7 business days. Please let us know if the hold is not released by then so we can review our system.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Thank you for your loyalty as Marriott Bonvoy member and we hope to welcome you again soon.
by A verified traveler
Posted 21 May 2024
Hotel is very old and run down. A very small hotel. Needs an upgrade. Room size is very small. No water in the room. Had to request for water 3 times and 40 mins wait. Service was poor.
Breakfast option was limited and the restaurant is way too small.
Comment from Hotel Management
24 May 2024 by Jose, Hotel Management
Dear guest,We're truly sorry to hear that your recent stay did not meet your expectations. Your satisfaction is important to us, and we apologize for any disappointment regarding the room quality compared to the price paid. We continuously strive to provide excellent value for our guests, and we take feedback seriously as it helps us identify areas for improvement. If there are specific aspects of the room that you feel could be improved, or if there's anything else we can do to make it right, please don't hesitate to let us know. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. We do provide bottles of water upon request and we always deliver them to your room.
by A verified traveler
Posted 20 May 2024
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Comment from Hotel Management
23 May 2024 by Jose, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience from your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Thank you for your loyalty as Marriott Bonvoy member and we hope to welcome you again soon.
by A verified traveler
Posted 20 May 2024
Perfect central location with easy access to the TTC, lots to do within walking distance, clean comfortable rooms and decent facilities.
Comment from Hotel Management
23 May 2024 by Jose, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience from your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Thank you for your loyalty as Marriott Bonvoy member and we hope to welcome you again soon.
by A verified traveler
Posted 20 May 2024
We loved to stay at this hotel and can't wait to book there again next year!
Comment from Hotel Management
23 May 2024 by Jose, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience from your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Thank you for your loyalty as Marriott Bonvoy member and we hope to welcome you again soon.
by A verified traveler
Posted 19 May 2024
Our whole stay was wonderful! Highly recommend
Comment from Hotel Management
23 May 2024 by Jose, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience from your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Thank you for your loyalty as Marriott Bonvoy member and we hope to welcome you again soon.
