Ratings based on 1,703 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Arrived in Toronto on Saturday night after a long day flying from Lisbon to London and then on to Toronto. Air Canada changed our itinerary early Saturday morning from a connection back from Montreal to St. John's to an overnight in Toronto. We enjoyed our stay at Lisbon Holiday Inn Express so we decided to book in Toronto. Hit the wrong button for Tuesday reservation instead of Saturday. Tried to cancel but wasn't permitted on the Expedia site. Paid full amount for nothing. Thanks for nothing!
Comment from Hotel Management
22 May 2024 by Preet, Hotel Management
Dear James W,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh
by A verified traveler
Posted 21 May 2024
Was very friendly staff and clean
Comment from Hotel Management
22 May 2024 by Preet, Hotel Management
Hi Ghaffar,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh
by A verified traveler
Posted 20 May 2024
Convenient and clean property. Just what I needed when flying in.
Comment from Hotel Management
20 May 2024 by Preet, Hotel Management
Hi WILLIAM,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh
by A verified traveler
Posted 19 May 2024
Clean and comfortable
Comment from Hotel Management
20 May 2024 by Preet, Hotel Management
Hi Tina,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh
by A verified traveler
Posted 16 May 2024
I left my passport wallet at the property and they have done everything they can to help get it back to me. Also provided us with a bigger bed at no additional cost.
Comment from Hotel Management
16 May 2024 by Preet, Hotel Management
Hi Bill,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh
by A verified traveler
Posted 15 May 2024
Excellent location. Helping staff. BF was good.
Comment from Hotel Management
16 May 2024 by Preet, Hotel Management
Hi Aftab,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Preet, Hotel Management
Hi Janet,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh
by A verified traveler
Posted 15 May 2024
Was cool i like it,i will be going back
Comment from Hotel Management
15 May 2024 by Preet, Hotel Management
Hi GLAISTER,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh
by A verified traveler
Posted 14 May 2024
I as worried about hearing the airplanes as the hotel was close to the airport. It was a surprise that inside the hotel was pretty quiet.
Comment from Hotel Management
15 May 2024 by Preet, Hotel Management
Hi Veronica I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh
by A verified traveler
Posted 13 May 2024
I won't be staying here again. Until we checked out people were unfriendly, unprofessional (sleeping on the job), and it's not the best neighborhood.
Comment from Hotel Management
15 May 2024 by Preet, Hotel Management
Dear Kaleb,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh
