Ratings based on 1,015 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by 東横INN品川港南口天王洲アイル くちこみ担当, Hotel Management
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。今後ともお客様により満足して頂けるような施設づくりを目指して、サービス向上に努めて参ります。またのご利用をお待ちしております。
by A verified traveler
Posted 30 May 2024
Free breakfast was good, but sometimes it was impossible to get to the table. When you have a huge group, the line was too long.
Comment from Hotel Management
31 May 2024 by Toyoko Inn Shinagawa Konanguchi Tennozu Isle, Hotel Management
Thank you for choosing to stay at our hotel from among the many hotels available. We will continue to strive to further improve our services. We look forward to welcoming you again.
by A verified traveler
Posted 28 May 2024
Breakfast was good. Good location
Comment from Hotel Management
31 May 2024 by Toyoko Inn Shinagawa Konanguchi Tennozu Isle, Hotel Management
Thank you for choosing to stay at our hotel from among the many hotels available. We will continue to strive to further improve our services. We look forward to welcoming you again.
by A verified traveler
Posted 26 May 2024
Always busy business hotel. Key points are free shuttle bus from and to Shinagawa train station and the Free breakfast including. Check-in and out system are computerized, so if you are not familiarized their system you would need assistance to check-in and out.
Before 6:30am opening the restaurant, people are ｌline up to get their breakfast. It is the basic business hotel but good enough to sleep comfortably and get free breakfast. If we don’t have time to eat breakfast on site, you can make take-out meal by yourself.
Comment from Hotel Management
14 Jun 2024 by 東横INN品川港南口天王洲アイル くちこみ担当, Hotel Management
この度は東横イン品川港南口天王洲アイルにご宿泊いただき、誠にありがとうございます。スタッフ一同今後も移動を応援する基地として東横INN品質を維持しつつ、最高の行ってらっしゃいを提供できるよう、さらなるサービスの向上に尽力してまいります。今後も変わらぬお引き立てのほどよろしくお願いいたします。
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by 東横INN品川港南口天王洲アイル くちこみ担当, Hotel Management
この度は数ある施設の中から当ホテルをお選びいただきまして、誠にありがとうございます。お客様のお声を反映させ、快適にお過ごしいただけるよう努めて参りますので、今後もお気づきの点がありましたら、お寄せいただけますと幸いです。またのご利用をスタッフ一同心よりお待ち申し上げます。
by A verified traveler
Posted 17 May 2024
Good location with good breakfast..
Comment from Hotel Management
18 May 2024 by 東横INN品川港南口天王洲アイル くちこみ担当, Hotel Management
この度は数ある施設の中から当ホテルをお選びいただきまして、誠にありがとうございます。お客様のお声を反映させ、快適にお過ごしいただけるよう努めて参りますので、今後もお気づきの点がありましたら、お寄せいただけますと幸いです。またのご利用をスタッフ一同心よりお待ち申し上げます。
by A verified traveler
Posted 17 May 2024
Toyoko Inn uses Self-check-in system, they are intimidating and frustrating systems which I don’t like but now-a-day we can not avoid them anymore. Front desk staffs are very helpful and efficient to work any guests difficulty. The best business hotel we ever stay with good free breakfast included. Before 6:30am restaurant opening hour, it was already more than 40 peoples were line-up to eat breakfast. It is very good free breakfast.
Comment from Hotel Management
20 May 2024 by 東横INN品川港南口天王洲アイル くちこみ担当, Hotel Management
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。今後ともお客様により満足して頂けるような施設づくりを目指して、サービス向上に努めて参ります。またのご利用をお待ちしております。
by A verified traveler
Posted 12 May 2024
Staff and service were excellent.. There’s even a hotel bus that takes you to Shinagawa station everyday for free. Free Breakfast was good.
Comment from Hotel Management
15 May 2024 by 東横INN品川港南口天王洲アイル くちこみ担当, Hotel Management
この度は数ある施設の中から当ホテルをお選びいただきまして、誠にありがとうございます。お客様のお声を反映させ、快適にお過ごしいただけるよう努めて参りますので、今後もお気づきの点がありましたら、お寄せいただけますと幸いです。またのご利用をスタッフ一同心よりお待ち申し上げます。
by A verified traveler
Posted 11 May 2024
Very friendly staff, convenient to all transport, near to monorail station, and other stations and buses.
Comment from Hotel Management
15 May 2024 by 東横INN品川港南口天王洲アイル くちこみ担当, Hotel Management
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。今後ともお客様により満足して頂けるような施設づくりを目指して、サービス向上に努めて参ります。またのご利用をお待ちしております。
by A verified traveler
Posted 8 May 2024
Easy check-in and check-out, helpful staff at the reception, good breakfast buffet. Great location near the train station. Only one ride from the hotel to Haneda airport, very convenient. Also, walkable to the boardwalk park. The only downsides were the room was small, the bed and pillow were hard, but will do if staying there for a night or two.
Comment from Hotel Management
11 May 2024 by HOTEL staff, Hotel Management
Thank you for staying at our hotel from among the many hotels. All of our staff will continue to do our best to maintain the quality of Toyoko Inn as a base that supports mobility, and to provide "evolution" in addition to "peace of mind". We will continue to work to become a hotel of choice for many people. We will waiting for your visit again.
