Ratings based on 574 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Great location within GINZA. Five minute walk from GINZA station. Major department store and luxury shopping just blocks away. Overall the hotel is clean and the staff are friendly however space is very limited in rooms and check in area. Had good amenities overall.
Comment from Hotel Management
28 May 2024 by Akira Murayama, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,the square hotel GINZA.
by A verified traveler
Posted 22 May 2024
Fantastic little boutique hotel in the heart of all the action in Ginza. Great breakfast buffet and amenities. Highly recommend!
Comment from Hotel Management
23 May 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
by A verified traveler
Posted 15 May 2024
Great location with lots of restaurants and shopping near by. The room was a little smaller then expected, even for Japanese standards, but staff was very helpful and hotel was clean.
Comment from Hotel Management
28 May 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
by A verified traveler
Posted 14 May 2024
While rooms are small, hotel had everything we needed for our 5 day stay. Conveniently located in Ginza district within walking distance of train station. Onsen was lovely. What struck us most was the inviting lobby setup and checkin as well as open bar/coffee area. Would definitely stay again
Comment from Hotel Management
15 May 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
11 May 2024 by Akira Murayama, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,the square hotel GINZA.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
11 May 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
by A verified traveler
Posted 5 Apr 2024
Friendly staffs, Super helpful. Easy check in and out.
Comment from Hotel Management
10 Apr 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Akira Murayama, Hotel Management
Dear Guest. Thank you for staying at the square hotel GINZA.We greatly appreciate your good ratings and comments. We will make every effort to make guest more comfortable. Please come to the hotel if you have the opportunity. Best regards.the square hotel GINZA.
