Ratings based on 2,160 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
This is the 5th hotel we stayed at on our 2 week trip to Japan. All the others exceeded my expectations, and this one barely met it. I went with a middle tiered room. Pros: good size room for Japan, bathroom was new(ish), the breakfasts at the Japanese restaurant were great, the bed was comfortable, the location is convenient. Cons: the room itself is old. The carpet was literally buckling at the seams. The furniture was quite bashed up and a bit rickety. The worst part for me, the hotel is surrounded by high rises. We had peekaboo views but you're looking right into an office building (and the people there can look into your room). There was a note inside the room saying there is no coating on the floor to ceiling windows so people can look in. I know you can keep close the blinds, but that's kind of a big minus for me. I'd imagine some rooms don't even get peekaboo views. The room was clean enough, but maybe I was spoiled by the 4 other hotels with sparkling clean rooms.
I'm a gold-tier member on Expedia, but was not offered a room upgrade (which is fine, maybe one wasn't available). But others seemed to have complained about this as well.
The hotel is highly rated. It just didn't work for me and I would not be returning.
by A verified traveler
Posted 13 May 2024
Location is great and facilities superb
by A verified traveler
Posted 6 May 2024
Great hotel, close to the station. Has everything you need. Spacious rooms and amazing food.
by A verified traveler
Posted 4 May 2024
Property was good. Would have liked a better breakfast.
by A verified traveler
Posted 2 May 2024
Very helpful staff. We were able to check in very early for just a small charge. The breakfast is great- lots of options. Rooms in good condition, if a little small (but this seems normal for Japan). Would recommend.
by A verified traveler
Posted 30 Apr 2024
I found my home away from home =)
by A verified traveler
Posted 28 Apr 2024
Excellent hotel. Location and service
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 25 Apr 2024
I would choose this hotel next time
by A verified traveler
Posted 24 Apr 2024
reception on 24th floor not convenient and 2 elevator rides every time inconvenient. No room service.
Cleaning staff did a great job. Mike
