Ratings based on 77 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
by A verified traveler from newark
Posted 4 Mar 2024
Comment from Hotel Management
15 Mar 2024 by THE AOYAMA GRAND HOTEL Hotel Reception, Hotel Management
Thank you very much for choosing our hotel from among many hotels.We are very glad that your stay at our hotel was worthy of a high evaluation.All of our employees will continue to make every effort to provide you with a wonderful time in the future.We look forward to welcoming you again.Best regards,THE AOYAMA GRAND HOTELHotel Reception
by A verified traveler
Posted 18 Jan 2024
This hotel was one of my favorites during my 3 week stay all over Japan. Aoyama Grand was in a quiet part of Omotesando Hills and I loved how we can access livelier parts of the city by walking.
The amenities in this hotel was amazing. We loved our suite with its complimentary high-end mini bar and the washer/dryer was a lovely surprise. The room was super clean and beautiful with lovely views.
The staff was so sweet and accommodating. The bar/restaurant scene was amazing as every night was lively and packed.
I will definitely be back! Highly recommend it.
Comment from Hotel Management
18 Jan 2024 by THE AOYAMA GRAND HOTEL, Hotel Management
Dear KarenThank you so much for your kind words!We are thrilled that you enjoyed your stay and that you liked the view, the minibar and our staff so much.We look forward to welcoming you back and making your next visit just as wonderful as the last one.Best regards,
by A verified traveler
Posted 3 Jan 2024
Definitely staying here again. We love it so much!!!
Comment from Hotel Management
6 Jan 2024 by THE AOYAMA GRAND HOTEL, Hotel Management
Dear Ms.Alido Maria VeronicaThank you so much for your kind words! We are thrilled to hear that you enjoyed your stay and that you loved it so much. We look forward to welcoming you back and making your next visit just as wonderful as the last one.Thank you for choosing us, and we hope to have the pleasure of serving you again in the near future.Best regards,
by A verified traveler
Posted 31 Dec 2023 on Orbitz
Comment from Hotel Management
1 Jan 2024 by THE AOYAMA GRAND HOTEL, Hotel Management
Dear Ms.Elisabetta,We hope you're doing well! We saw your awesome 5.0 rating on Expedia Group, and we're over the moon that you had a great stay with us at THE AOYAMA GRAND HOTEL.Your positive words mean a lot to us, and we wanted to take a moment to express our gratitude. Thanks for sharing your experience with the Expedia Group community. It's guests like you who make our job so rewarding.We hope to welcome you back for another fantastic stay. If there's anything specific you enjoyed or any suggestions you have, feel free to let us know. Your feedback helps us keep improving.Thanks again for choosing THE AOYAMA GRAND HOTEL!Warm regards,
by A verified traveler
Posted 16 Nov 2023
Comment from Hotel Management
12 Dec 2023 by Maya, Hotel Management
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
by A verified traveler
Amazing hotel in great location.
Posted 2 Nov 2023 on HotelsOne of the most amazing hotels I’ve had the pleasure of staying at. The location, service, decor and facilities were all fantastic. 100% plan on visiting again.
Comment from Hotel Management
12 Nov 2023 by THE AOYAMA GRAND HOTEL, Hotel Management
Dear Mr. Hart,Thank you so much for your very kind feedback, it is highly appreciated. We are more than happy to hear that you were satisfied with our service as well as our interior, our location and the facilities within our hotel. We cannot wait to welcome you back for your next trip!Best regards from Tokyo,THE AOYAMA GRAND HOTEL
by A verified traveler from SANTA CLARA
Posted 2 Nov 2023
Large rooms, staff provides excellent service. Fun Halloween ambiance if Shibuya is disappointing on that front. Would visit again, well worth the price.
Comment from Hotel Management
12 Nov 2023 by THE AOYAMA GRAND HOTEL, Hotel Management
Dear Mr. Bergeron,Thank you very much for kind feedback, it is highly appreciated. We are glad you had a great stay with us and that you were satisfied with our staff as well as our room interior and layout. We are especially happy to hear you enjoyed our Halloween event! We would love to welcome you back here for your next trip to the city!Best regards from Tokyo,THE AOYAMA GRAND HOTEL
by A verified traveler
Posted 17 Oct 2023
Strongly recommend this hotel to everyone who wants to explore the local dinners and cafes around this area.
The only downside of the experience is that there's no ramp on the hotel entrance, as a result I have to lift my heavy luggage to the car. Also there's no easy access to Taxi because there's no taxi bay for this hotel, you will have to do so on the street. As a result, I won't be able to give it 5 stars.
Comment from Hotel Management
23 Oct 2023 by AOYAMA, Hotel Management
Dear Guest This is THE AOYAMA GRAND HOTEL reception team.Thank you for staying with us.We are very happy to hear that you enjoyed your stay.We apologize for any inconvenience caused by our staff's lack of explanation.We have a parking lot on the ground floor. we can catch a taxi for you there!Also, we have two entrances to the hotel. The front entrance is with stairs, The entrance located to the left of the front entrance is a sloped entrance.Heavy luggage can be carried to the ramped entrance, and our staff will be happy to help you move it.We apologize for the lack of assistance with your heavy luggage.Next time you visit, we will do our best to help you without inconvenience. Best regards,THE AOYAMA GRAND HOTELHotel Reception
by A verified traveler
Posted 14 Oct 2023 on Hotels
Comment from Hotel Management
16 Oct 2023 by THE AOYAMA GRAND HOTEL, Hotel Management
Dear, GuestThis is THE AOYAMA GRAND HOTEL Reception. We extend our heartfelt thanks for selecting our hotel for your accommodation. It's fantastic to hear that you've had a wonderful experience and created lasting memories. If there's anything you need or if you have any questions in the future, please feel free to contact us. We're eagerly anticipating the day we can welcome you back.Best regards,The AOYAMA GRAND HOTELReception
