Ratings based on 479 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
I stay Shangri-La Hotel Tokyo every time I go to Tokyo.
This time I booked a room with Horizon Club access.
Check-in, cocktail time and breakfast were all enjoyed in a different atmosphere than usual.
by A verified traveler
Posted 12 Mar 2024
Excellent rooms. Food options are limited and not up to the standards of the rest. Gym is pathetic.
by A verified traveler
Posted 2 Dec 2023 on Hotels
by A verified traveler from Northbrook
Posted 3 Oct 2023
The best 1st class
by A verified traveler
Posted 11 Sep 2023 on Hotels
by A verified traveler
Posted 5 Aug 2023
by A verified traveler from Miami
Posted 30 Jun 2023
Fantastic hotel, wonderful services staff, very impecable property. Amazing ending December 31 2022. This people from the hotel were extraordinary adorable!!!!!
by A verified traveler
Posted 10 May 2023
Perfect stay
by A verified traveler from Bronxville
Posted 30 Apr 2023
This was our first visit to Japan and we have traveled extensively in the past ten years. Friends recommended Shangri-La so we stayed overnight when we landed in Japan before heading to Kyoto and Hiroshima. We checked back into Shangri-La at the end of our trip for three more nights in Tokyo before flying back to the US. The positives about this hotel are too numerous to mention. The service provided by every member of the staff is impeccable…truly next level. The hotel facilities are beautiful and perfectly maintained. As newcomers to Japan, we hadn’t known in advance how much we’d rely on the bullet trains to move around the country and Shangri-La is right next door to Tokyo Station (the hotel lobby is on the 28th floor so it’s high above the bustle of the street and the trains…and the views are wonderful!) so it’s location is excellent! The concierge is incredibly helpful in planning dinners and guided tours and the hotel restaurants are excellent if you want to dine in. Shangri-La is a six star hotel on every dimension. We’ll be back!!
Comment from Hotel Management
3 May 2023 by Shangri-La Tokyo, Hotel Management
Dear Joanne, Thank you for choosing to stay at Shangri-La Tokyo upon your first visit to Japan, and for taking your valuable time to share your experience via expedia, since it is these comments that allow us to strive for improvement in our services. We are delighted to learn that you had enjoyed your stay, and greatly appreciate your kind compliments, including your feedback about our prime location adjacent to Tokyo Station as well as our service and facilities. Additionally, we greatly appreciate your compliments to our staff, notably our Concierge team, since I am sure your kind recognition will motivate them to strive to further create memorable moments for our valued guests. Once again, we thank you for choosing to stay with us and look forward to welcoming you back to the hotel in the not too far future. Yours sincerely, Matthias Y. SutterGeneral Manager Shangri-La Tokyo
by A verified traveler
Posted 29 Apr 2023
Great for lux and easy access to Tokyo station.
Comment from Hotel Management
3 May 2023 by Shangri-La Tokyo, Hotel Management
Dear Renee, Warm greetings from Shangri-La Tokyo and it was our pleasure to welcome you to the hotel. Additionally, we greatly appreciate your time to share your valuable comments through expedia. We are happy to learn that you had enjoyed your stay and we thank you for your kind compliments regarding the hotel and its location. We look forward to welcoming you back in the not too far future and please do let us know if we can be of assistance. Yours sincerely, Matthias Y. SutterGeneral ManagerShangri-La Tokyo
