Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Great place to stay, perfectly located near attractions, subway, mall, marketplace, restaurants.
by A verified traveler from Vancouver
Posted 24 May 2024
local is wonderful, this is my 7th time picking here. but this time there were some surprises during this stay. The bathroom was very smelly. It was just too late when I checked in, so I didn't ask for a room change or extra cleaning. I just wasted a lot of perfume to improve it.Please pay attention. Also I remembered when I made the resv. there should be breakfast buffet included, but anyhow, I did not have.
Comment from Hotel Management
24 May 2024 by Front Desk, Hotel Management
Dear, Mr. or Ms. Guest,Thank you very much for your continued patronage!We are sorry to hear about the smell in the bathroom. We are very sorry for the inconvenience and discomfort caused.We always double-check the cleaning, but we apologize for any inadequacy on our part.You stated that breakfast was included in your reservation, but your reservation included a shared lounge.We either omitted to inform you or did not provide you with sufficient information. We sincerely apologize for any inconvenience caused.If you would like to stay with us again next time, we will do our best to satisfy your needs and we look forward to seeing you again.Sincerely yoursFront Desk
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Front Desk, Hotel Management
Thank you very much for staying with us, and taking time to write a valuable review.We are pleased to hear that you have enjoyed staying at our hotel.We are looking forward to welcoming you again in Tokyo.Thank you once again for your stay, and your positive feedback.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Hazuki, Hotel Management
この度はリッチモンドホテルプレミア東京スコーレにご宿泊いただきまして、誠にありがとうございます。お客様からポジティブな評価をいただき大変嬉しい限りでございます。お客様のまたのご利用をスタッフ一同心よりお待ちしております。この度は、貴重な投稿をお寄せいただきまして誠にありがとうございました。
by A verified traveler
Posted 24 Apr 2024
Right across the street from Tokyo Skytree and it’s dining options. Good breakfast and also a very nice grocery store just below
Comment from Hotel Management
29 Apr 2024 by Front Desk, Hotel Management
Thank you very much for staying with us, and taking time to write a valuable review.We are pleased to hear that you found our location convenient.We are looking forward to welcoming you again in Tokyo.Thank you once again for your stay, and your positive feedback.
by A verified traveler
Posted 16 Apr 2024
Superb stay, staff were very helpful and excellent location.
Comment from Hotel Management
21 Apr 2024 by Front desk , Hotel Management
Thank you very much for staying with us, and taking time to write a valuable review.We are pleased to hear that you have enjoyed staying at our hotel.We are looking forward to welcoming you again in Tokyo.Thank you once again for your stay, and your positive feedback.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
5 May 2024 by Hazuki, Hotel Management
Thank you for your feedback. We would like to know if you have anything that you concerned and wished us to improve during your stay. We will try our best to provide our guests wonderful experiences.
by A verified traveler
Posted 11 Apr 2024
Breakfast is good, one ride to airport, walking distance to shopping area and skytree tower. Will definitely stay over again.
Comment from Hotel Management
13 Apr 2024 by Hazuki, Hotel Management
Thank you very much for staying with us, and taking time to write a valuable review.We are pleased to hear that you found our location convenient.We are looking forward to welcoming you again in Tokyo.Thank you once again for your stay, and your positive feedback.
by A verified traveler
Posted 31 Mar 2024
Excellent location and staff and overall hotel amenities
Comment from Hotel Management
31 Mar 2024 by Front Desk, Hotel Management
Thank you very much for staying with us, and taking time to write a valuable review.We are pleased to hear that you have enjoyed staying at our hotel.We are looking forward to welcoming you again in Tokyo.Thank you once again for your stay, and your positive feedback.
by A verified traveler
Posted 31 Mar 2024
Very good location, easy and convenient access to Tokyo metro. Also direct train line from Narita Airport, surrounding area is safe and has so many good dining options. Room is clean and staff is friendly, highly recommended for first time travelers.
Comment from Hotel Management
31 Mar 2024 by Front Desk, Hotel Management
Thank you very much for staying with us, and taking time to write a valuable review.We are pleased to hear that you have enjoyed staying at our hotel.We are looking forward to welcoming you again in Tokyo.Thank you once again for your stay, and your positive feedback.
