Ratings based on 860 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
For the price I consider this hotel a great value. For a long term stay it was a great home base that didn't break the bank. Many of the staff understood English so if I had no issues communicating. And many of the staff members were very polite and cheerful, which gave me a smile every time. The area also has a decent amount of things near it to experience.
by A verified traveler
Posted 8 Apr 2024
There isn’t much space in the room. When one of us wanted to open the check bag the other would have to be on the bottom bunk or leave the room.
The pillow we had was very small, only your head could fit so I recommend you buy a pillow if you prefer the western size pillows
The staff was amazing and very helpful, there was a microwave and water bottle refiller, coin washer and dryer, and tables to gather and eat.
Pay very close to the check in time, we missed it because of the delayed flight so we had to go to an emergency hotel the first night.
The bathroom situation was okay, though it would be better if you are a male. The male bathroom had urinals and toilets whereas the female bathroom only had one toilet.
There are two showers in every floor (I suspect we were on the fifth floor) and a bathtub
by A verified traveler
Posted 26 Mar 2024
It was my first time in Japan, and I was super nervous about trying to check into a hotel on my own when I didn't speak their language. Definitely check your hotels to make sure they speak a language you know, by the way!!
Palace Japan Hotel was wonderful, and most of the people at the desk do speak English! Even if they do not, they still try to help you to the best of your ability. They are so friendly and helpful! Even when I couldn't communicate with one of the ladies at the desk one morning, I just brought out Google Translate to try and communicate and she understood enough to help.
If you're looking for a nice place to sleep, no matter how many days, and aren't concerned about the size of the room, this hotel is perfect. The room I was in was relatively small, but I had no problem with it.
There is an elevator, which makes bringing your suitcase up and down the place so much easier!
The other nice thing is there is a 7-11 and other markets nearby, plus a café. Super convenient! The neighborhood is actually relatively quiet, which is wonderful, and I could walk late at night and still feel safe.
The train station is about 10~13 minutes tops when walking from the hotel. The way between the station and the hotel has elevators as an option instead of the stairs, which has been a lifesaver for me since I had two suitcases.
PLEASE bear in mind the SOUTH station has escalators that go up, but none going down, so you have to carry your suitcase up/down, depending.
by A verified traveler
Posted 24 Mar 2024
Bars could have been installed in shower room to allow guest to hang their clothes
Apart from that, the rest are decent
by A verified traveler
Posted 22 Feb 2024
by A verified traveler
Posted 21 Feb 2024
by A verified traveler
Posted 24 Jan 2024
Cheap!
by A verified traveler
Posted 14 Jan 2024
Absolutely amazing staff. They were very helpful to us and friendly. Highly recommend for individual travelers going to Japan for the first time!
by A verified traveler
Posted 23 Dec 2023 on Hotels
by A verified traveler
Posted 15 Dec 2023
