Ratings based on 398 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
The images are very deceiving. From the photos the room size looks large but when you see the actual room you will be surprised to see the small size. Also, the property was difficult to find in the beginning and there were not clear sign. I also didn't like the way to access the room. You have to first go to 36 floor reception and take another elevator to reach to your room. Lastly, the staff was not super friendly compared to other hotels I have stayed. I would not recommend this hotel for long stays.
Comment from Hotel Management
27 May 2024 by Front Desk Manager, Hotel Management
Dear GuestThank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.We would also like to thank you for taking time out of your busy schedule to give us your feedback and evaluation after your stay.We apologise for the inconvenience caused by the entrance, which is difficult to find although there are signs and other signs. However, we value your feedback and will do what we can to improve the situation one by one.We also apologise to the front desk staff for the lack of customer service and for any disappointment this may have caused. We take your kind words very seriously and will continue to work hard to improve our services. We also apologise for any inconvenience caused by having to change elevators in the flow line to your room. We apologise again for the inconvenience caused, although this is not something we can address immediately.We also apologise for the cramped size of the room.We sincerely apologise for not meeting your expectations and for the many shortcomings of your stay.We thank you for your patience and look forward to welcoming you back again.Kind regards,Mitsui Garden Hotel Toyosu PREMIERE
by A verified traveler
Posted 22 May 2024
The view is very nice around the hotel, everything is in a walkable distance
Comment from Hotel Management
23 May 2024 by Front Office Manager, Hotel Management
Dear guest,Thank you very much for your candid review of your recent stay at Mitsui Garden Hotel Toyosu PREMIER.We are pleased to hear that you enjoyed your stay.We hope that your stay with us has been a page in your memory.It was a pleasure to have you as our guest, and we hope to see you again soon.
by A verified traveler
Posted 20 May 2024
The location is perfect, there is a train station at the bottom level. It made taking the train so much easier. The hotel room was very clean and just as described in the post. The staff was very friendly and helpful, they helped get our luggage to the next stop. There is an onseen in the hotel, which was very nice to have! I can’t wait to go back again.
Comment from Hotel Management
23 May 2024 by Front Office Manager, Hotel Management
Dear guest,Thank you very much for your candid review of your recent stay at our hotel. It sounds like you had a great time. It was our pleasure to have you as our guest.Regarding access,Our hotel is directly connected to Exit 2 of Toyosu Station on the Tokyo Metro Yurakucho Line. We are glad to hear that you had a comfortable trip.It was a pleasure to have you as our guest, and we hope to see you again soon.
by A verified traveler
Posted 19 May 2024
There is a very comfortable bus from Haneda directly to the hotel, with luggage stowed underneath, which is extremely convenient compared to traveling with luggage via monorail or subway, however, it also has a subway station immediately underneath the building with direct access from the hotel elevator which is very convenient for getting out and about.
The hotel is on the top floors of a high rise, with great views from the lobby and most rooms.
Our queen superior room was a reasonable size, though not as large as on a previous stay, with decent sized bathroom.
There are multiple restaurants immediately underneath the hotel, and extensive shopping and additional restaurants easily accessible by a covered walkway across the street.
It’s close to a park with playground for kids, a nice walkway next to the water, which we took to visit the Toyosu fish market (about 30 minutes). There are several restaurants along the adjacent streets, as well as museums in walking distance.
It is much less hectic than central Tokyo, but reasonably easy to get to other parts of Tokyo.
Only downsides: the subway doesn’t have a direct connection to Tokyo station, so if traveling with luggage from the hotel to other places in Japan, it requires planning and stamina to reach connections.
As for the hotel itself: Shower water temp isn’t hot enough. Staff didn’t replenish in-room coffee reliably.
Comment from Hotel Management
20 May 2024 by Front Office Manager, Hotel Management
Dear Guest,Thank you for your reservation at Mitsui Garden Toyosu PREMIER.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback and evaluation after your stay.We are very happy to hear that you were satisfied with the view from our hotel during your stay.A feature of our hotel is that you can see a variety of scenery depending on the room type and season.If you have a chance, please try a different type of room next time.Also, thank you for providing detailed information about access to our hotel and surrounding facilities. We appreciate your feedback as it will be very helpful for future guests staying with us.However, we apologize for any inconvenience caused due to the shower temperature and coffee not being refilled.We will continue to work to improve our service level so that everyone can have a more comfortable stay.Please feel free to use us again when you are in the area. All of our staff members look forward to your next visit.Kind regards.Mitsui Garden Hotel Toyosu PREMIERE
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
4 Jun 2024 by Front Office Manager, Hotel Management
Dear Guest,Thank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We will continue to improve our facilities and services so that you can spend more comfortably in the future.We are looking forward to seeing you again in the future. Kind regards,Mitsui Garden Hotel Toyosu PREMIERE
by A verified traveler
Posted 2 May 2024
Great views!
Comment from Hotel Management
3 May 2024 by Front Office Manager, Hotel Management
Dear Guest, Thank you for staying our hotelWe are glad to hear your comments about the view.Keep trying to improve our service and facilities.We are looking forward to seeing you again in the future. Kind regardsMitsui Garden Hotel Toyosu PREMIERE
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
15 May 2024 by Front Desk Manager, Hotel Management
Dear GuestThank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.We would also like to thank you for taking time out of your busy schedule to give us your feedback and evaluation after your stay.We thank you for your patience and look forward to welcoming you back again.Kind regards,Mitsui Garden Hotel Toyosu PREMIERE
by A verified traveler
Posted 15 Apr 2024
Neat & clean hotel in a quiet area.
Comment from Hotel Management
17 Apr 2024 by Front Office Manager, Hotel Management
Dear Guest, Thank you for staying our hotelWe are glad to hear your comments about the location and the cleanliness.We will keep trying to improive our service and facilities.We are looking forward to seeing you again in the future. Kind regards,Mitsui Garden Hotel Toyosu PREMIERE
by A verified traveler
Posted 14 Apr 2024
Beautiful hotel.. views were incredible.
Hotel breakfast was also great - get it included with room rate - great value.
beds were firm but comfortable. Extra pillows provided upon request.
Staff was friendly and overall a great stay. Local
Shopping mall was accessible and we spent a rainy day there - super convenient.
Comment from Hotel Management
17 Apr 2024 by Front Office Manager, Hotel Management
Dear Guest,Thank you for your reservation at Mitsui Garden Toyosu PREMIER.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback and evaluation after your stay.We are very happy to hear that you were satisfied with the view from our hotel during your stay.A feature of our hotel is that you can see a variety of scenery depending on the room type and season.If you have a chance, please try a different type of room next time.Also, we are glad that you enjoyed the breakfast.We will continue to work to improve our service level so that everyone can have a more comfortable stay.Please feel free to use us again when you are in the area. All of our staff members look forward to your next visit.Kind regards.Mitsui Garden Hotel Toyosu PREMIERE
by A verified traveler
Posted 13 Apr 2024
Great hotel!
Comment from Hotel Management
17 Apr 2024 by Front Desk Manager, Hotel Management
Dear GuestThank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.We would also like to thank you for taking time out of your busy schedule to give us your feedback and evaluation after your stay.We thank you for your patience and look forward to welcoming you back again.Kind regards,Mitsui Garden Hotel Toyosu PREMIERE
