Ratings based on 966 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Great location beautiful gardens amazing view and caring staff Will definitely stay here again
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 24 May 2024
Overall a great stay. No hastle with check in or check out. Room cleaning was efficient and always did a great job. Would absolutely stay again.
Comment from Hotel Management
24 May 2024 by Mitsui Garden Hotel Jingugaien Tokyo Premier, Hotel Management
Thank you very much for choosing our hotel for your stay. We would also like to thank you for writing a review of our hotel. We are happy to know that you were able to leave with that impression.All of our employees will continue to strive for further improvement of our services to ensure your satisfaction in the future. We look forward to welcoming you again. Sincerely yours,
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Mitsui Garden Hotel Jingugaien Tokyo Premier Manag, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for taking the time to write this review. Your kind words encourage us greatly.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Jingugaiennomori Tokyo PremierManager
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Mitsui Garden Hotel Jingugaien Tokyo Premier Manag, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for your feedback.We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity.Best regards,Mitsui Garden Hotel Jingugaiennomori Tokyo PremierManager
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by Mitsui Garden Hotel Jingugaien Tokyo Premier, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Jingugaiennomori Tokyo Premier.Also, thank you for providing your valuable feedback. Your kind words encourage us greatly.We will make greater effort for your comfortable stay.We are looking forward to welcoming you again on your next opportunity.Sincerely Yours,Mitsui Garden Hotel Jingugaien Tokyo PremierRooms Department Manager
by A verified traveler
Posted 15 May 2024
Super nice and modern hotel!
Comment from Hotel Management
17 May 2024 by Mitsui Garden Hotel Jingugaien Tokyo Premier, Hotel Management
Thank you for staying with us.We look forward to seeing you again.
by A verified traveler
Posted 10 May 2024
Overall a good stay here. In the middle of everything and connected to a subway which is great. New and stylish hotel. Good breakfast. Had a great sized patio balcony.
What I didn't love. The lighting in the room was not good. The room was small with a very small closet. While the balcony was large, very furniture was out there minus a small rectangular thing. Can't really enjoy it and could have used that extra space and had a proper sized room.
The restaurant was booked out from all lunches and dinners so not very nice to not have an option to eat there minus breakfast.
While it's a nice central area, cabs never new where the hotel was and was a struggle to show them, even with the exact Google map address. Also getting a cab without ordering one seems impossible.
Comment from Hotel Management
11 May 2024 by Rooms Department Manager, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are glad to hear that you enjoyed our convenient location and stylish hotel ambiance, along with the good breakfast. We apologize for any inconvenience you experienced with the lighting in the room and the size of the closet. For future stays, we recommend trying our Superior Corner Twin (30) or Deluxe Twin Room (38) for more space. Regarding the balcony, we appreciate your feedback and will look into providing more furniture for a better experience. We are sorry to hear about the restaurant availability issue; we will review our booking procedures to ensure a smoother dining experience for our guests. We apologize for the inconvenience with taxi services and will work on improving communication with local drivers. Thank you once again for your valuable feedback. Sincerely Yours, Mitsui Garden Hotel Jingugaien Tokyo Premier Room department manager
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
31 May 2024 by Rooms Department Manager, Hotel Management
Thank you for staying with us.We are glad that you enjoyed your stay.We hope to see you again.Best Regards,Mitsui Garden Hotel Jingugaien Tokyo PremierGeneral Manager
