Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dunstable
Posted 15 May 2024
Great hotel and great staff, would recommend! Made the stay so pleasant, the onsen was incredible and so clean.
by A verified traveler
Posted 9 May 2024
easy access to everything
by A verified traveler
Posted 7 May 2024
Clean and great location. The room is too small very hard to open your luggage because there is no space in the room, no closet and no shelve. It was very challenging getting the stuff from the bag. Can’t walk in the room.
Comment from Hotel Management
19 May 2024 by Mitsui Garden Hotel Gotanda Front Office Manager, Hotel Management
Thank you very much for sharing your experiences at Mitsui Garden Hotel Gotanda.On the contrary, we are sorry to hear that the size of your room did not meet your expectations at this time. We would appreciate it if you could stay larger space rooms all varying in size, Moderate Twin (24sqm), Superior Twin (24sqm) and Deluxe Twin (36.8sqm) which you might kindly consider on your next visit to the hotel. We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager
by A verified traveler
Posted 6 May 2024
We loved this beautiful property. Highly recommend
Comment from Hotel Management
19 May 2024 by Mitsui Garden Hotel Gotanda Front Office Manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Gotanda and taking the time to provide us valuable feedback for your stay. We are very delighted to hear that your stay with us a great experience.Thank you again and we certainly hope that your time at Mitsui Garden Hotel Gotanda was a memorable one. We look forward to welcoming you back again in future. Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager
by A verified traveler
Posted 28 Apr 2024
We will come back to stay at the hotel again.
Comment from Hotel Management
4 May 2024 by Mitsui Garden Hotel Gotanda., Hotel Management
Thank you for your kind feedback. We are delighted to hear that you plan to return to our hotel. We look forward to welcoming you back soon. Best regards,
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
19 May 2024 by Mitsui Garden Hotel Gotanda Front Office Manager, Hotel Management
Thank you for staying at Mitsui Garden Hotel Gotanda and taking the time to provide the review for your recent stay. We certainly hope to welcome you back again in the very near future.Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager
by A verified traveler
Posted 22 Mar 2024
Great location. Walkable to restaurants, subway and train station. The onsen was nice to soak in after running around town all day. We like everything about this hotel except that our room was small. We had a large twin for two- a double. The space was tight with two big suitcases.
Comment from Hotel Management
19 May 2024 by Front Office Manager, Hotel Management
Thank you for staying at Mitsui Garden Hotel Gotanda and taking the time to provide the review for your recent stay. We are glad to hear that you were satisfied with our location, which is quite convenient to go to main sightseeing spots by train.Once again, we thank you for the comment you gave us and are very much looking forward to welcoming you back again in the future. Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
19 May 2024 by Mitsui Garden Hotel Gotanda Front Office Manager, Hotel Management
Thank you for staying at Mitsui Garden Hotel Gotanda and taking the time to provide the review for your recent stay. Thank you for your valuable feedback and we hope that you will give us another opportunity to be able to welcome you again.Sincerely Yours,Mitsui Garden Hotel GotandaFront Office Manager
by A verified traveler from Jackson Heights
Posted 13 Mar 2024
Best in very single ways. Perfect location close to everythings. All shops you need are around in walking distance. Transportations are best for both Yamanote & Asaakusa lines all you need for travel to the main attrantions in Tokyo. There’s a mall linked to the train station with the escalator when you have luggage to get down to the street, very convenient. It’s a plus. Super clean & staffals are super friendly.
by A verified traveler
Posted 9 Mar 2024
