Ratings based on 969 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Second time staying at this hotel. It’s easily walkable from Shimbashi Station even with luggage. Natural Lawson next hotel, great Raman shops within walking distance. Can easily walk to all shops in GINZA.
Comment from Hotel Management
7 May 2024 by 三井ガーデンホテル銀座プレミア くちこみ担当, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We are very happy to have you stay with us again. There are many restaurants in the neighborhood. If you have any requests when you stay with us, please feel free to contact us. Our entire staff will make every effort to cherish our encounters with our guests. We sincerely look forward to seeing you again. Mitsui Garden Hotel Ginza Premier Manager
by A verified traveler from Dublin
Posted 3 May 2024
by A verified traveler
Posted 29 Apr 2024
Had a really great time in Japan. The hotel and staff were awesome.
Comment from Hotel Management
30 Apr 2024 by 三井ガーデンホテル銀座プレミア くちこみ担当, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. I am relieved to read that you had a pleasant stay with us. I would like to thank you again. We would like to thank you from the bottom of our hearts for the great compliments you have given to our staff. Your warm words are the greatest encouragement and pleasure for our staff. We will continue to do our best to meet and exceed your expectations. We all look forward to welcoming you again.Mitsui Garden Hotel Ginza PremierManager
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
28 Apr 2024 by 三井ガーデンホテル銀座プレミア 宿泊支配人, Hotel Management
この度は三井ガーデンホテル銀座プレミアにご宿泊いただきまして誠にありがとうございます。またご滞在後に感想をお寄せいただきましたこと重ねて御礼申しあげます。これからも安心して快適にご滞在いただき「記憶に残るホテル」となれるよう一層のサービス向上に努めてまいります。ぜひ今後ともご愛顧を賜りたくお願い申しあげます。またのお越しをスタッフ一同、心よりお待ち申し上げております。
by A verified traveler
Posted 22 Apr 2024
Wonderful stay for our family on all counts. You can't go wrong with this hotel. Room was spacious and super clean and well equipped. Very close to all shopping/dinning and access to station. Will definitely choose next time too.
Comment from Hotel Management
25 Apr 2024 by 三井ガーデンホテル銀座プレミア くちこみ担当, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. I am relieved to read that you had a pleasant stay with us. I would like to thank you again. We are pleased to hear that you enjoyed the easy access to Tsukiji, Ginza, and Shimbashi, all of which are within walking distance of the hotel. We will continue to improve our services to ensure your satisfaction with our hotel. We look forward to serving you again. Mitsui Garden Hotel Ginza Premier Manager
by A verified traveler
Posted 20 Apr 2024
All around great hotel!
Comment from Hotel Management
22 Apr 2024 by 三井ガーデンホテル銀座プレミア くちこみ担当, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. I am relieved to read that you had a pleasant stay with us. Thank you again for your kind attention. All of our staff will continue to make every effort to make the hotel a favorite of our guests, and we look forward to your continued patronage. Mitsui Garden Hotel Ginza Premier Room Manager
by A verified traveler
Posted 20 Apr 2024
Very much what I expected
Comment from Hotel Management
22 Apr 2024 by 三井ガーデンホテル銀座プレミア くちこみ担当, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We are glad to read with a sense of relief that you had a pleasant stay with us during your stay. Your warm words are the greatest encouragement and pleasure for our staff. We will continue to strive for further improvement of our services so that we can provide you with a safe and comfortable stay and make our hotel "unforgettable. We look forward to your continued patronage. Mitsui Garden Hotel Ginza Premier Room Manager
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Front Office Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to send us your feedback after your stay.We will continue to make every effort to provide our guests with even greater satisfaction.Certainly hope you will choose to stay with us again on your next visit to Tokyo.
by A verified traveler
Posted 14 Apr 2024
Excellent with great staff!
Comment from Hotel Management
26 Apr 2024 by 三井ガーデンホテル銀座プレミア くちこみ担当, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We are glad to read with a sense of relief that you had a pleasant stay with us during your stay. Your warm words are the greatest encouragement and pleasure for our staff. We will continue to make every effort to meet and exceed your expectations in the future. Mitsui Garden Hotel Ginza Premier Manager
by A verified traveler
Posted 11 Apr 2024
When I entered the building the lobby was very clean and nice looking and I was greeted by staff very politely so I was a little disappointed when arriving to my room. I paid for a room with a view of Tokyo Tower however, only the bathroom had that view. Even though the room had nice quality, it was not clean. There was dirt, smudges, and fingerprints all over the place. The bathroom had mildew growing in multiple places, and the vents had yellow grime all over. I understand why prices are so high due to the area this hotel is in however with the overall of uncleanliness I do not think it was worth it.
Comment from Hotel Management
13 Apr 2024 by Front Office Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Ginza Premier. We would also like to thank you again for taking the time to provide us with your feedback after your stay.The room you are staying in is a Superior View Bathroom Queen Room, 23.2 square meters in size.As the name "View Bath" suggests, Superior View Bath Queen Rooms offer a view from the bathroom.We apologize for any discomfort you may have experienced regarding the cleaning.We would have checked every corner of the room prior to your arrival and made preparations, but we are acutely aware that this check was inadequate.We will strengthen our inspections during the cleaning process to prevent this from happening again in the future.We sincerely apologize for any inconvenience this may cause, and would appreciate the opportunity to make up for it.We hope to have the opportunity to welcome you back in the future.
