Ratings based on 1,154 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
Great hotel, will go back again!
by A verified traveler
Posted 27 Mar 2024
It’s well positioned and a nice 4 stars hotel, I don’t unterstand how it got the 5th star. Anyhow, it’s clean, staff nice, but updates need to be made, bathroom looked old.
by A verified traveler from Glendora
Posted 26 Mar 2024
Check in/check out was easy. Great breakfast options. Clean and comfortable room. Staff was professional and helpful, especially when I needed a taxi to get to certain places. They have preprinted cards with barcode and name of the place to give to the driver so they know where to take you. Lobby was decorated beautifully. Great shopping options at walking distance from hotel. Overall my stay at Keio Plaza was wonderful and I recommend it to anyone staying in Tokyo.
by A verified traveler from Murrieta
Posted 26 Mar 2024
Japan is very nice, and friendly
by A verified traveler from Honolulu
Posted 25 Mar 2024
This is our hotel of choice whenever we visit Tokyo, Japan! They added a new lounge on the 47th floor which is huge and offers a place to relax and to hang out. Premium Lounge service is excellent as always.
by A verified traveler
Posted 25 Mar 2024
by A verified traveler from HIGHLAND
Posted 25 Mar 2024
Amazing location. Our room overlooked the metropolitan government building that featured an incredible light show every evening. Super convenient access to public transportation, dining, shopping, & major, sightseeing attractions. Staff was responsive to all of our requests. Highly recommend.
by A verified traveler
Posted 22 Mar 2024
Self contained resort hotel with on site restaurants, close to shinjuku station, and fuji views from room on 25th floor south tower, ask for 2568 or close..sushi, hibatchi, chinese, hot pot on site..
by A verified traveler
Posted 21 Mar 2024
Wouldn’t recommend at all! The stuff are extremely rude and the rooms are very old with a horrible smell. The listing on Expedia is very deceptive & to be honest I should be compensated.
by A verified traveler
Posted 20 Mar 2024
Loved the hotel, was easy to check in and out and rooms were good. Only issue we ran into on the entire stay was laundry rooms being full when we were running low on clothes. Other than that the breakfast at both locations was good and the ease of getting to Shinjuku station to get around was great! The staff was friendly and with the airport limousine having a stop directly at Keio Plaza Hotel we were able to get back and forth easily. Would recommend staying here if first time in Japan or Tokyo area!