Ratings based on 1,224 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Great stay, close to SHINJUKU station, friendly and super helpful staff. Thank you so much!
by A verified traveler
Posted 26 Apr 2024
Mother was injured and asked to use the lounge on the top floor after check out while we waited for our train. (There are no couches in the lobby - just stiff dining chairs.) The staff refused, and informed us the lounge was for guests only. Meanwhile, no one informed us of the lounge during our multiple night stay. This kind of nickel and diming in a luxury hotel is extremely disappointing. We will not be returning.
by A verified traveler
Posted 26 Apr 2024
Clean
by A verified traveler
Posted 25 Apr 2024
Premier Grand room is great and worth it!
by A verified traveler
Posted 24 Apr 2024
5 Star for multiple reasons!
by A verified traveler
Posted 24 Apr 2024
Nice quality
by A verified traveler
Posted 23 Apr 2024
Room I was assigned in big need for renovation , beds very small and hard, cheap linens and dirty carpet, place super busy no personal attention, I ask for room upgrade and they said : yes we already gave you an upgrade but that was not true , room I got was bad.
Location of hotel and view from room were great , that was about it.
Will not go back
by A verified traveler
Posted 22 Apr 2024
Excellent hotel in a great location with walking distance to multiple train stations and to the main areas of Shinjuku. Easy access to shops. Received exceptional service from staff on every encounter. Would definitely recommend this to anyone travelling to Tokyo
by A verified traveler
Posted 21 Apr 2024
The appearance is good, but we were a little disappointed when I walked into the room. There were dirty spots on the carpet, and some stains on the sheets that had not been washed off. I would rate it below the 4 star.
by A verified traveler
Posted 21 Apr 2024
Bell service for luggage, pleasant employees
