Ratings based on 425 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Small room, nice staff. Location is ok to take bus or subway, but not that close to SHINJUKU station, we take taxi still cause we do not want to walk too long with our baggages
Comment from Hotel Management
4 Jun 2024 by ヴィアイン新宿 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.VIA INN SHINJUKU Manager
by A verified traveler
Posted 29 May 2024
Comfortable hotel, nice size room and close to the subway station!
Comment from Hotel Management
30 May 2024 by ヴィアイン新宿 くちこみ担当, Hotel Management
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.VIA INN ShinjukuManager
by A verified traveler
Posted 29 May 2024
Convenient hotel about a 10 minute walk to central Shinjuku, station and convenience stores also very close by. Easy check in and out check with comfortable rooms. Would stay here again just for the location
Comment from Hotel Management
30 May 2024 by ヴィアイン新宿 くちこみ担当, Hotel Management
Thank you for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
by A verified traveler
Posted 29 May 2024
All good, no complaints
Comment from Hotel Management
30 May 2024 by ヴィアイン新宿 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .VIA INN ShinjukuManager
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
31 May 2024 by VIA INN SHINJUKU Manager, Hotel Management
Thank you very much for using Via Inn Shinjuku. Thank you again for taking the time out of your busy schedule to post your review.We hope that your stay with us was even a little more comfortable.We look forward to seeing you again.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
31 May 2024 by ヴィアイン新宿 支配人, Hotel Management
この度はヴィアイン新宿をご利用頂きまして誠にありがとう御座います。またお忙しい中評価をご投稿下さり重ねて御礼申し上げます。ご滞在が少しでも快適にお過ごしいただけたのであれば幸いです。またのお越しを心よりお待ちしております。
by A verified traveler
Posted 21 May 2024
Excellent service, patient with foreign customers. Took the time to give the best service.
Comment from Hotel Management
21 May 2024 by VIA INN SHINJUKU Manager, Hotel Management
Thank you very much for using Via Inn Shinjuku. Thank you again for taking the time out of your busy schedule to post your review.Your words of praise for our staff are very motivating.We look forward to seeing you again.
by A verified traveler
Posted 19 May 2024
Good area to stay in Shinjuku, walking distance to train stations, room is very clean and comfortable bed.
Comment from Hotel Management
20 May 2024 by ヴィアイン新宿 くちこみ担当, Hotel Management
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.viainn manager
by A verified traveler
Posted 18 May 2024
It was good, the transportation is not convenient.
Comment from Hotel Management
20 May 2024 by ヴィアイン新宿 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel the other day.We will strengthen our checking system and we will strive to make improvements as soon as possible.Thank you very much for posting valuable opinion this time.viainn manager
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
21 May 2024 by VIA INN SHINJUKU Manager, Hotel Management
Thank you for using Via Inn Shinjuku.Thank you again for taking the time out of your busy schedule to post your review.We look forward to seeing you again.
