Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 30 May 2024
The property was nice and the staff was very helpful and nice.
Comment from Hotel Management
3 Jun 2024 by ヴィラフォンテーヌ東京茅場町 くちこみ担当, Hotel Management
Thank you very much for staying at Villa Fontaine Tokyo Kayabacho.We will continue to strive to provide services that satisfy our customers.All the staff are looking forward to seeing you again.Villa Fontaine Tokyo Kayabacho Manager
by A verified traveler from Waterloo
Posted 21 May 2024
Nice hotel near Tokyo. Quiet area and safe too.
Comment from Hotel Management
25 May 2024 by ヴィラフォンテーヌ東京茅場町 くちこみ担当, Hotel Management
Thank you for staying at Hotel Villa Fontaine Tokyo Kayabacho.It is a 3-minute walk from Kayabacho Station, so we look forward to your stay when you come to the vicinity again.In the future, all the staff will continue to devote themselves every day to satisfy you.Villa Fontaine Tokyo Kayabacho Manager
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
25 May 2024 by ヴィラフォンテーヌ東京茅場町 くちこみ担当, Hotel Management
Thank you very much for staying at Villa Fontaine Tokyo Kayabacho.I hope you were able to relax during your stay.If you have any questions, please let us know. We look forward to seeing you again.Villa Fontaine Kayabacho Manager
by A verified traveler
Posted 8 May 2024
Didn’t figure out how to operate the air conditioner till day 3 but that was my bad. Hotel offers amenities such as razors, robs, hair brushes in the lobby. Washer on site. Ice machine but no water bottle refill. Vending machine onsite
Comment from Hotel Management
22 May 2024 by ヴィラフォンテーヌ東京茅場町 くちこみ担当, Hotel Management
Thank you very much for using our hotel.We would also like to thank you again for your feedback on that occasion.We will continue to make improvements to make our customers feel comfortable.We hope you will come again when you are in the vicinity.Villa Fontaine Tokyo Kayabachomanager
by A verified traveler
Posted 21 Apr 2024
房間整潔, 空間十分足夠, 交通亦算方便 如果用巴士來回機埸更十分近機場巴士中心
Comment from Hotel Management
28 Apr 2024 by ヴィラフォンテーヌ東京茅場町 くちこみ担当, Hotel Management
非常感謝你前幾天和我們在一起。我們將在未來繼續推廣更好的服務。我們真誠期待您的下次訪問。東京茅場町噴泉別墅酒店 經理
by A verified traveler
Posted 18 Apr 2024
Service was great but some specific individuals did not provide proper service
Comment from Hotel Management
8 May 2024 by ヴィラフォンテーヌ東京茅場町 くちこみ担当, Hotel Management
Thank you very much for staying at Hotel Villa Fontaine Tokyo Kayabacho.We sincerely apologize for any inconvenience caused regarding the response of our staff.We will thoroughly educate our staff on how to provide hospitality to our customers, and all of our staff will work hard to ensure that our customers have a comfortable stay.Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback.Villa Fontaine Tokyo Kayabacho Manager
by A verified traveler
Posted 29 Mar 2024
Great price and very convenient. Near Nihonbashi and financial districts. Ill stay here again.
Comment from Hotel Management
30 Mar 2024 by ヴィラフォンテーヌ東京茅場町 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We look forward to seeing you soon on your next visit.Hotel Villa Fontane Tokyo Kayabacho Manager
by A verified traveler
Posted 24 Mar 2024
Receptionist are not professional, the hotel have 2 building separately, and the hotel staff doesn’t tell and make me confusing to find my room.
Comment from Hotel Management
28 Apr 2024 by ヴィラフォンテーヌ東京茅場町 くちこみ担当, Hotel Management
この度はホテルヴィラフォンテーヌ東京茅場町にご宿泊頂きまして誠にありがとうございます。スタッフの対応につきましてご迷惑をおかけいたしましたことを心からお詫び申し上げます。お客様へのおもてなしについてスタッフの教育を徹底し、お客様により快適に過ごして頂けるようスタッフ一同、努力して参ります。お忙しい中、貴重なご意見をお寄せいただきまして、誠にありがとうございます。ヴィラフォンテーヌ東京茅場町マネージャー
by A verified traveler
Posted 13 Mar 2024
Was a nice quiet area but the property looked like a cat B prison set up. Overall rooms were very nice and clean
Comment from Hotel Management
25 Apr 2024 by ヴィラフォンテーヌ東京茅場町 くちこみ担当, Hotel Management
ホテルヴィラフォンテーヌ東京茅場町にご宿泊いただき、誠にありがとうございます。今後ともご満足いただけますようスタッフ一同心努めてまいります。またのお越しを心よりお待ち申し上げております。ヴィラフォンテーヌ東京茅場町 マネージャー
