Ratings based on 249 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Aug 2023
Very pleasant, helpful, multilingual staff; comfortable room. No elevator, but the stairs aren't too bad. Easy access to Ueno Station. Overall a good, reliable hotel.
by A verified traveler
Posted 1 Aug 2023
Comfortable with good air conditioning. I wish shaving materials were included though. Showers are small but good.
by A verified traveler
Posted 6 Nov 2019
The location is close by Ueno and service is great, but can hear people walking and chattering along the corridors even when your doors are closed.
by A verified traveler
Posted 11 Sep 2019 on Hotels
Apparently they were doing renovations & my room absolutely wreaked of a sickly smell. Upon enquiring about this smell, they explained that it was because of the new wallpaper that had just been applied.
The room itself was clean & comfortable, but the smell was terrible, sickening.
by A verified traveler
Posted 2 Aug 2019 on Hotels
The best thing about this place is the staff people are very friendly and nice and helpful.
There is no elevator.
Room is small for a single room.
They have been renovating rooms and they will be renewal soon.
by A verified traveler from Quebec
Posted 2 Apr 2019
The hotel is very well located, the room was comfortable and the staff was nice!
by A verified traveler
Posted 30 Oct 2018 on Hotels
by A verified traveler from Toronto, Canada
Posted 1 Oct 2018
The facilities are pretty dated but it is pretty clean and with great access to Tokyo metro and JR. Staff are also friendly and helpful.
by A verified traveler
Posted 28 Feb 2018
Went to visit my family andfound the staff unfriendly and room not quite clean
Recommended
for Everyoneby A verified traveler
Tricky to find best way from Ueno station.
Posted 8 Feb 2018
Pros: Very pleasant people.
Cons: It would be very helpful to have ONE map, with good reference points and pictures of the overpasses, and exit names, to get from Ueno Statio
We got lost leaving Ueno station's many exits late at night and figuring out which of the many overpasses to use - used several of each.....didn't get to the hotel until about midnight but were thankfully being waited for by a very patient hotel staff man - thank you so much! Our only problem was not figuring out that the air con/heater could be adjusted by us (we thought it was fixed.....at 5 degrees! - very funny when you think about it, and probably reflected the huge travel day, flight delays, and getting lost in nigh time Tokyo full of the first snow for 10 yrs....).
