Ratings based on 513 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Apr 2024
Absolutely gorgeous hotel. Amazing staff as well. Rooms were spacious and beautiful. Lovely tea and snacks included as well. We used the Osen, gym nearby (extra change), hand the traditional dinner and breakfast in our room and toured around Tokyo. The hotel is located in the financial district which was a little too quiet on the weekends and none of the underground restaurants were open. Other than that, our experience was perfect. Would definitely recommend.
by A verified traveler
Posted 16 Mar 2024
Truly the most beautiful oasis hotel. Extraordinary service and beauty. Incredibly private. Almost no interaction with other guests. The most luxurious ryokan possible. The onsen on the roof is magic. Highly recommend for a calm peaceful relaxing place to spend a few days upon arrival with jet lag. Would love to return.
by A verified traveler
Posted 5 Mar 2024
The hotel is incredible, the facilities are mind blowing. Everything about the hotel is exceptional. The Onsen is an incredible experience to have. The spa was the best I've ever been to.
The only two complaints I have are the breakfast option was very expensive and it wasn't as tasty as all the other food I had in Tokyo.
Additionally I wanted to invite a few of my friends to checkout the room while I changed for us to go out. The hotel gave me a very hard time stating that hotel policy doesn't allow guests, which is absurd. I'm staying at a hotel alone, if I want to invite someone to visit me, it's my own prerogative to do so.
by A verified traveler
Posted 5 Mar 2024
We loved staying at HOSHINOYA Tokyo. The property is truly a ryokan in the city that creates a quiet and peaceful environment. The natural onsen on the 17th floor makes the property very unique within Tokyo and we used it everyday. The staff were all very helpful and kind throughout our stay. We also had to cancel very short notice and they worked with us to reschedule even though we were outside their cancellation window; we really appreciated their willingness to accommodate us in a unique circumstance.
by A verified traveler
Must stay here when in Tokyo!
Posted 20 Feb 2024 on HotelsThe most beautiful hotel I have ever stayed in! Love the hot springs and the japanese breakfast. The staff was wonderful!
by A verified traveler
Posted 17 Feb 2024 on Hotels
by A verified traveler
Posted 30 Jan 2024
by A verified traveler
Posted 20 Dec 2023
1st day we arrived was good with staff.
2nd day - Breakfast : Staff did not explained about food and food was not warm, it was cold. We need a water so i called staff but they did not answer so i went out of room and looking for staff.
3rd day (check out at 11:30) - when i went to reception to check out, staff did not say hello and did not asking any question like " how was stay in Hoshinoya?", they just gave to me paper to pay bill. I felt so upset about staff. I have been many Aman resort,Hyatt,Hilton,W hotel, Ritz carton and so on around world. Their staff so kind but Hoshinoya Staff are so terrible in reception. My daughter asked some drink when we check out, but staff laught and reject to give some drink. I felt so much terrible and very upset. I felt they ignore me. I did decide not use Hoshinoya hotel anymore in my life and tell my experience to my people.
How staff say "No" when we ask some drinks when we check out? Is this your hotel's customer service rule?
We spend about 1500yen per night, but service your your hotel less than 300yen per night's hotel.
Thank you so much Hoshinoya's terrible customer service and I'll never forget the feeling of being ignored.
for the rest of my life.
by A verified traveler from West Covina
Posted 18 Dec 2023
by A verified traveler from West Covina
Posted 18 Dec 2023
