Ratings based on 400 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Feb 2024
Their staff speaks English and they are so friendly. They really helped me with the luggage delivery. Such amazing customer service.
Comment from Hotel Management
24 Feb 2024 by FLEXSTAY INN SHINURAYASU, Hotel Management
Thank you very much for choosing Flexstay Inn Shin-Urayasu from among the many accommodation facilities available.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are relieved to hear that you were able to spend your time comfortably during your stay.We hope that you will use our hotel again on your next trip to a Disney resort.
by A verified traveler
Posted 31 Jan 2024
Staff where very friendly.
Even though they do not speak english, they have signs and explain in detail the hotel policies.
Bus to disney gets full, first come first serve basis.
Taxi cost between $12-15 from disney.
Comment from Hotel Management
31 Jan 2024 by FLEXSTAYINN SHINURAYASU FRONT, Hotel Management
Thank you very much for choosing Flexstay Inn Shin-Urayasu from among the many accommodation facilities available.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are relieved to hear that you were able to spend your time comfortably during your stay.We hope that you will use our hotel again on your next trip to a Disney resort.
by A verified traveler
Posted 12 Jan 2024 on Travelocity
The property was quite close to the train station. Add allowed for a bus route. However, the room is very old-fashioned it was one of the smallest hotel rooms I had stayed in Japan. The shower-head had fallen off during our shower and sprayed the entire bathroom causing us to leave the fan on all night and unfortunately it musty the next day. For the price it was very good room, however, unsure if I would’ve been happy with a multiple day stay.
Comment from Hotel Management
30 Jan 2024 by FLEXSTAYINNSHINURAYASU FRONT, Hotel Management
Thank you very much for using Flexstay Inn Shin-Urayasu.We would also like to thank you once again for taking the time to share your feedback with us.We also apologize for the inconvenience caused due to the defective shower head.Please accept our sincere apology regarding this unfortunate situation. Our cleaning crews work hard to pay close attention to each room and ensure their pristine conditions for our guests. However, in this case, we are aware we failed to provide comfortable conditions for you and therefore caused you a great inconvenience and discomfort. Although we can't change what already happened, we can assure you this case will be closely examined to improve our services and operations. We are truly sorry.Thank you so much for your feedback and it will be used to improve our hotel's operations.We are so excited to serve you again in the future.
by A verified traveler
Posted 4 Jan 2024 on Travelocity
The front desk people were very nice. Spoke enough English to help us with future plans along with Disney plans and shuttle information. Were able to take our bags before check-in and moved our bags into our rooms by the time we were there to check in. They do mention that the lobby closes after 10 and would only be open for emergencies. The hotel room was a good size however, it definitely has an older feel to it. The bathroom was a bit cramped with a very high tub which causes to hit our knees a couple times. The placement, for the showerhead broke in our room, causing the showerhead to spray water all over the bathroom. Overall nice for a hotel passing by unsure if you are looking for multiple days.
Comment from Hotel Management
30 Jan 2024 by FLEXSTAYINNSHINURAYASU FRONT, Hotel Management
Thank you for choosing Flexstay Inn Shin-Urayasu.We would also like to thank you for taking your valuable time to provide us with your feedback. Thank you for your high evaluation of the staff's response.We also apologize for the inconvenience caused by the problem with the shower head.We sincerely apologize for this unfortunate situation. Our cleaning staff pays close attention to each room and strives to provide our guests with clean conditions at all times. However, regarding this matter, we understand that we were unable to provide a comfortable environment for our customers, and we apologize for the great inconvenience and inconvenience this has caused. Although we cannot change what has already happened, we can assure you that this matter will be closely investigated in order to improve our services and operations. I am terribly sorry.We would like to thank you again for your valuable feedback, which we will use to improve the management of our hotel.Thank you for your continued support.
by A verified traveler
Posted 9 Dec 2023
Good transportation to Disneyland/Sea. Carpets and bathroom could be cleaner. Toilet was noisy. Garbage disposal was a bother. Robes were nice, but pajamas would've been better.
Despite minor drawbacks, not bad a choice for no-frills experience at a good price.
Comment from Hotel Management
30 Jan 2024 by FLEXSTAYINNSHINURAYASU FRONT, Hotel Management
Thank you very much for using Flexstay Inn Shin-Urayasu.We would also like to thank you for taking your valuable time to provide us with your feedback.We also apologize for the inconvenience caused by the abnormal noise in the toilet.We sincerely apologize for this. Our cleaning staff pays close attention to each room and strives to provide the best possible service to our guests. However, regarding this matter, we were unable to provide a comfortable environment for our customers, and we apologize for the great inconvenience and inconvenience this has caused. While we cannot change what has already happened, we are committed to looking into this matter closely to improve our service and operations. really sorry.We would like to thank you again for your valuable feedback, which we will use to improve our hotel management in the future.Thank you for your continued support.
by A verified traveler from Honolulu
Posted 31 Oct 2023
This was my first time staying at Hotel Flexstay Shin-Urayasu.
The only thing I didn't like was the distance from the Disney Parks. I looked at Google Maps before booking, and it didn't seem to be far away.
The free shuttle bus is limited trips in the morning and evenings to and from the Disney Parks. It services several hotels, so you have to know where to get off for this hotel. Thankfully the driver announced our stop in the evening. I estimate it takes 10-15 minutes from the bus stop below Ikspiri (Column number C3).
Shuttle to the parks is 8:35, 9:30, 10:25 am. Shuttle to the hotel is 21:00, 21:30, 22:00 pm. Seasonal schedule is subject to change depending on the parks hours.
Taking the JR train from Maihama Station to Shin-Urayasu Station, leaves you with a 15 minute walk back to the hotel.
There is also a city bus that will get you close to the hotel. 170 Yen each way. The hotel gives you a bus schedule at check in.
Room is small, but was just right for my stay. Quiet location. Comfortable bed, and free amenities available in the lobby.
No housekeeping during my stay, but you can get fresh towels and trash bags at the front desk.
Front desk is open from 8 or 9 am (not exactly sure), and closes at 10 pm. So for checking in, you have to be there before the staff leaves at 10 pm.
You use your room key to enter the lobby at all hours.
Although the hotel met my needs for three nights, in future trips, I will stay closer to the Disney parks.
Comment from Hotel Management
14 Nov 2023 by Manager, FLEXSTAY INN SHINURAYASU, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have come to rely on. Sincerely,
by A verified traveler
Sleepless in Urayasu
Posted 18 Oct 2023 on HotelsReception was delightful . He explained everything to me in English. No problems until I went to sleep. People above me were running or moving things around in there for an hour. After the second call to reception they moved my room. It was better until the morning at 0700h something begin knocking in the ceilings. I was so exhausted from the day before, I didn’t complain only laid in bed. Then I heard the trains running. Not a good location for light sleepers.
Comment from Hotel Management
31 Oct 2023 by フレックステイイン新浦安 フロント, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have come to rely on. Sincerely,Manager, FLEXSTAY INN SHINURAYASU
by A verified traveler
Posted 25 Sep 2023
Good location, close to public transport. Staff very helpful and shuttle bus to Disneyland was very handy.
Comment from Hotel Management
18 Oct 2023 by FLEXSTAY INN SHINURAYASU, Hotel Management
Dear Valued Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,
by A verified traveler
Posted 11 Sep 2023
Comment from Hotel Management
18 Oct 2023 by フレックステイイン新浦安 フロント, Hotel Management
この度は、数ある宿泊施設の中からフレックステイイン新浦安にご宿泊をいただき、誠にありがとうございました。また、お忙しいところ、ご感想をお寄せいただき、誠にありがとうございます。またのご利用をお待ちしております。
by A verified traveler
Disney stay
Posted 10 Aug 2023 on HotelsNice clean japanese hotel close to Disneyland. Very small rooms and beds. Easy to access and free shuttle to Disneyland.
Comment from Hotel Management
11 Aug 2023 by フレックステイイン新浦安 フロント, Hotel Management
Dear Valued Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,FLEXSTAY INN SHINURAYASU
