Ratings based on 637 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice hotel with excellent view and location

Posted 09 24, 14
Very happy with the stay. Very friendly and helpful staff. The location is brilliant and the room is good size though I did upgrade to a king bed with extra cost.
4 out of 5
Recommended
for Families
by A verified traveler from Auckland, NZ

Excellent quality, fantastic location

Posted 09 24, 14
We had a great experience. We are a family of four. The hotel doesn't have interconnecting rooms but we had two adjoining rooms which worked fine. The hotel is literally 3 minutes walk from Shinjuku Station and a stones throw away from shops and great department stores inc. Takashimaya across the way. The breakfast was excellent. The view from the rooms and the restaurant over Tokyo is excellent. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted 09 19, 14
Excellent stay. Extremely nice, quiet place with great location. Ate breakfast at good Starbucks nearby due to hotel's high restaurant prices (our only complaint).
4 out of 5
Recommended
for Everyone
by A verified traveler

I just want the reminder emails to stop!

Posted 09 19, 14
I checked in, I stayed, I bathed, I slept, I checked out. It was a pleasant stay. It's not 4 star by any stretch of the imagination, it's a good, Tokyo 3 Star.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great location; great views!

Posted 09 14, 14
Pros: Location, views high above Tokyo.
Cons: Don't like getting daily messages about my not requiring maid service.
Location: Very close to Shinjuku Station, many department stores, and lots of restaurants.
Have stayed here many times, mainly because of the convenient location and have always had an enjoyable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Excellent hotel in very good location

Posted 09 8, 14
Pros: Very modern hotel and beautifully presented. Very comfortable stay. Next trip to Tokyo we will stay here. Hotel staff very polite and helpful.
Cons: Offering breakfast with every room booking will be nice.
Location: Very close to Shinjuku railway station. Shinjuku is only 4 stations away from Tokyo.
We were very happy with the hotel. Nothing to say bad about this hotel. Nice room and washroom.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent!

Posted 08 28, 14
Fantastic hotel. Staff amazingly friendly and helpful. Clean, lots of little touches to make it special. Location was excellent - everything you need is nearby including metro stations. Would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted 08 13, 14
The hotels is located at a great location in Shinjuku. Only a few minutes walk to both the train and subway stations. The area is also very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great views in central location

Posted 08 8, 14
Stayed here for two weeks and would definitely choose this hotel again. Excellent staff who are polite and efficient, also speak English. Fantastic view from our 35th floor room, spacious with good size bathroom incl amenities (includes hair dryer and japanese style electronic toilet). Very clean, quiet and safe hotel in general. Smoking room is on 21st floor so you don't have to go all the way outside for a smoke. Little convenience shop inside the hotel has anything you might need and open long hours. Wifi is included and didn't have any issues. Extremely close to the station (South exit and south terrace exit of Shinjuku station) as well as Starbucks and Krispy Kreme and nice bakery just outside.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel close to the action in Shinjuku

Posted 07 29, 14
We stayed here for 3 nights in July 2014. Very close to Shinjuku station, about 5 minutes walk on the Southern Terrace. Our rooms were on the 35th floor with fabulous views of Tokyo. Rooms were very comfortable and well equipped. Modern facilities. We did not eat in hotel, preferring near by restaurants. There is a Starbucks, Crispy Creme Doughnuts and artisan bakerie on the southern terrace. Great night life. We booked the airport bus through Expedia to return to Narita, and this picked us up from the hotel. Definitely would recommend this hotel for comfort and position.