Ratings based on 584 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2023
Comment from Hotel Management
5 Jun 2023 by The Management, Hotel Management
Dear Ms.Elaine,We are honoured you have chosen to stay with us during your trip to Tioman Island. Thank you for your rating. All of us at Berjaya Tioman Resort look forward to welcoming you back to the resort soon. Warm regardsThe Management
by A verified traveler
Posted 31 Mar 2023
Comment from Hotel Management
22 Apr 2023 by The Management, Hotel Management
Dear Ms. Tracey,We are honoured you have chosen to stay with us during your trip to Tioman Island. Thank you for your rating. All of us at Berjaya Tioman Resort look forward to welcoming you back to the resort soon. Warm regardsThe Management
by A verified traveler
Posted 2 Aug 2022 on Hotels
Comment from Hotel Management
2 Aug 2022 by The Management, Hotel Management
Dear Antoine,
We are honoured you have chosen to stay with us during your trip to Tioman Island. Thank you for your rating. All of us at Berjaya Tioman Resort look forward to welcoming you back to the resort soon.
Warm regards
The Management
by A verified traveler
Posted 21 Jun 2020 on Hotels
Amazing stay. If only rental motorbikes be allowed freely superb. Because the only way to get there is by boat.
by A verified traveler
Posted 10 Nov 2019 on Hotels
Comment from Hotel Management
11 Nov 2019 by Guest Relations Service, Hotel Management
Dear Hui Gyeong,
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Guest Relations Service
by A verified traveler
Posted 2 Nov 2019 on Hotels
Comment from Hotel Management
4 Nov 2019 by Guest Relations Service, Hotel Management
Dear Go,
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Guest Relations Service
by A verified traveler
Bad Experience
Posted 30 Oct 2019 on HotelsOnly one restaurant and no room service available. No first aid available at property when we requested. Snake near our room. Staff were bit rude.
Comment from Hotel Management
4 Nov 2019 by Guest Relations Service, Hotel Management
Dear Gauri,
Thank you for taking the time to share your feedback. We under your concerns regarding our facilities, however we do have 3 restaurants in the resort available which are Matahari Restaurant, Fortune Courtyard and Xuan restaurant. We also do provide First Aid Kit in all our departments to aid our guests when needed. As for our room service, we truly apologize for being unable to provide the service, this is due to the recent fire that has taken place in our resort which evidently restricts our resources to providing room service. We also would like to sincerely apologize for the experience you had with our staff, our team at the resort has been informed for the necessary actions to be taken. We hope to welcome you back to our resort very soon!
Sincerely,
Guest Relations Service
by A verified traveler
Posted 26 Oct 2019
Nice staff
Comment from Hotel Management
29 Oct 2019 by Guest Relations Service, Hotel Management
Dear Guest,
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Guest Relations Service
by A verified traveler
Posted 2 Oct 2019 on Hotels
Comment from Hotel Management
8 Oct 2019 by Guest Relations Service, Hotel Management
Dear Shahira,
Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Guest Relations Service
by A verified traveler from Montreal
Posted 22 Sep 2019 on Travelocity
Staff and service culture (and prices) are completely out of whack and we strongly recommend avoiding this place until they improve.
Examples:
* Staff told us to 'come here' to order food and drinks - not a problem usually but they charge more than at home at this 'resort' which is supposed to be top class for the island.
* Breakfast was generally very mediocre - poor selection. Coffee machine not working? Come back tomorrow morning. Need a spoon? It's over there, ferenghi. Fruit juices on the menu? We have two of the seven listed.
* the kicker: We were sat in the Chinese restaurant trying to get a healthy option (US $65 minimum or so for two...every single meal came in around these prices), when a guitarist and singer came in to sing at us. Not our thing - not by a long shot. When we asked them to leave us alone directly and specifically and clearly - they smiled at us and kept singing. When we asked the waiter to ask them, he smiled and said it was 'impossible'. We actually got up, walked out, and sat outside in the heat until they left.
This resort is to be avoided unless you want that kind of thing all the time. I have lived in villages and had a career in development things, and this trip literally was intended as my post-surgery "I survived a big disease thing" reward trip with my gf. We came away more tired than when we arrived and happy to get out. And much poorer for the experience.
